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- Tasks: Lead a luxury store, inspire your team, and create unforgettable customer experiences.
- Company: Join Longchamp, a prestigious brand known for its exquisite craftsmanship and Parisian flair.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Diverse and inclusive workplace that values innovation and personal development.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail world.
- Qualifications: 4+ years in luxury retail with leadership experience; passion for excellence and teamwork.
The predicted salary is between 35000 - 45000 £ per year.
Reports To: Retail Manager
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.
Key Responsibilities:
- Foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.
- Lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
- Recruit, onboard, train, and retain top talent aligned with Longchamp values.
- Conduct regular performance reviews and coaching sessions.
- Drive CRM targets including client data capture, reactivation, and loyalty.
- Develop and execute sales plans to meet or exceed store targets.
- Partner with local management on forecasts, opportunities, and challenges.
- Leverage morning briefs to update the team on current performance and action plan.
- Ensure compliance with operational, HR, security, and loss prevention policies.
- Manage store budgets, payroll, and controllable expenses.
- Oversee stock management, deliveries, inventory accuracy, and shrinkage.
- Lead store audits and ensure all operational procedures are properly followed.
- Maintain a pristine and luxury retail environment.
- Uphold the highest standards of store presentation.
Qualifications:
- 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership.
- Proven ability to lead and inspire teams to exceed sales and service goals.
- Strong commercial and operational acumen.
- Proficiency in CRM systems, POS, and retail management tools.
- Fluent in English (additional languages a plus).
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Energetic, collaborative, and performance-driven.
Key Performance Indicators (KPIs):
- Boutique sales revenue and profitability.
- Average Transaction Value (ATV) and Units per Transaction (UPT).
- Client retention, CRM growth, and VIP sales contribution.
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Store Manager - Creative Brand employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Creative Brand
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for the brand shine through. Share your ideas on how you would enhance the client experience and drive sales – they want to see your creativity in action!
✨Tip Number 3
Prepare for success! Research Longchamp’s latest collections and understand their brand values. This knowledge will help you align your answers with what they’re looking for in a Store Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Store Manager - Creative Brand
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Longchamp shine through! Share why you admire the brand and how its values resonate with you. This will help us see that you're not just looking for a job, but you genuinely want to be part of our luxury family.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Use specific examples of how you've inspired and developed teams in the past. We want to know how you can drive performance and create a positive environment!
Be Results-Driven: We love numbers! Include any achievements related to sales targets or client retention in your application. Show us how you've contributed to commercial success in previous roles. This will demonstrate your strong commercial acumen and ability to meet our KPIs.
Tailor Your Application: Don't send a generic application! Take the time to tailor your CV and cover letter to the Store Manager role at Longchamp. Mention specific skills and experiences that align with the job description. This shows us that you're serious about joining our team and understand what we're looking for.
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Familiarise yourself with their iconic items like the Le Pliage® and understand how they blend tradition with modern design. This knowledge will show your genuine interest in the brand and help you connect your experience to their ethos.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and develop a high-performing team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to drive sales and enhance customer experiences. Highlight any specific strategies you've implemented that resulted in measurable success.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your understanding of retail metrics and how you've used them to achieve targets. Bring examples of how you've developed and executed sales plans or managed budgets effectively. This will illustrate your strong commercial and operational skills, which are crucial for the role.
✨Emphasise Client-Centricity
Longchamp values a luxurious client experience, so be prepared to talk about how you've prioritised customer service in your previous roles. Share stories that highlight your ability to build relationships, capture client data, and drive loyalty. This will demonstrate your alignment with their focus on client-centricity.