Store Manager

Reports To: Retail Area Manager

The Brand

Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.

Responsibilities

• As an ambassador for Longchamp, you are responsible for managing and promoting the store in accordance with company procedures.
• You also oversee the implementation of the management's strategy for boosting the store's turnover.
• Your duties also include developing the customer portfolio and delivering an impeccable customer experience.
• Finally, you motivate your team and help them to develop their skills.

Role

• Sales management

• Ensuring an excellent customer experience in the store by enforcing company procedures.
• Having a clear understanding of the sales targets set and working with the team to achieve them.
• Ensuring a focus on the indicators set by management (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...);
• Analysing sales results and indicators in order to produce a weekly business report for management;
• Taking proactive action (turnover, personnel, mystery shoppers, competitive intelligence...);
• Suggesting and implementing any corrective measures required to increase sales (merchandising, stock, CRM, team motivation...);
• Setting up a clienteling strategy to build a high-quality customer portfolio and identify high-potential customers;
• As an ambassador and representative for the company, taking personal responsibility for ensuring a smooth sales process, particularly in the case of high-potential customers;
• Using the retail space to best advantage in accordance with merchandising concepts and guidelines;
• Organising and structuring the work of the sales team, particularly through involvement in sales;
• Leading team meetings and ensuring that internal and external messages are clearly understood;
• Taking part in the trade show: purchasing goods for the collection, analysing and tracking the budget.

• Managing, leading and motivating the team effectively, particularly with a view to guaranteeing continuous improvements in sales;
• Setting targets and informing teams of results;
• Optimising schedules by tailoring working periods to daily and seasonal fluctuations and staff absence;
• Recruiting new staff, in collaboration with head office;
• Identifying the potential in all employees, assessing their performance and their scope for improvement, and preparing annual/quarterly evaluations, development opportunities and career paths;
• Working closely with management to check that appropriate training and development activities are provided for staff;
• Participating in and leading training sessions, coaching the team and integrating new employees;
• Dealing with any employees whose conduct or performance falls below expectations and, if necessary, informing management.

• Opening and closing the store, monitoring cash flow, managing deliveries;
• Ensuring that stocks and stockrooms are well organised and monitored;
• Organising restocks if necessary based on sales;
• Organising and conducting annual and rolling stock-takes;
• Guaranteeing impeccable after-sales service;
• Monitoring and coordinating general services (maintenance, cleaning, repairs in the store, ordering of supplies...);
• Ensuring smooth communication and passing on information to head office;
• Providing reports for management.

Benefits

• Competitive salary
• Monthly and annual performance bonuses
• Enhanced pension contribution
• Generous holiday allowance after qualifying period
• Private health cover after qualifying period
• Enhanced Maternity, Paternity and adoption pay
• Staff discount

Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.