Stockroom Manager

Reports To: Store Manager

Company Overview

Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.

Flagship Stockroom Manager is an ambassador of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the stockroom, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.

Values & Culture

• Elegance – Providing a refined and polished customer experience
• Authenticity – Acting with honesty and professionalism
• Creativity – Encouraging innovation and fresh thinking
• Quality – Striving for excellence in service and product
• Sustainability – Committing to thoughtful, responsible business practices

As a Flagship Stockroom Manager, you are expected to foster a culture of performance, inclusivity, client‑centricity, and continuous growth within your boutique.

Job Purpose

To lead and manage the store to operational success by inspiring and developing a high‑performing team, ensuring operational excellence, and delivering a world‑class customer experience aligned with Longchamp’s brand identity and luxury service standards within a high traffic location.

Key Responsibilities

The main responsibility of this position is to be accountable for all Stock Management within the store.

• Stock
• Organizing and monitoring inventories, ensuring efficient levels maintained
• To ensure stock merchandise is kept in pristine condition.
• To conduct weekly Stock counts
• Checking stocks at opening and closing
• To ensure all merchandise is correctly ticketed and security tagged
• To ensure all stock areas are maintained to a high level
• Protect stock from loss or damage
• To assist in conducting regular stock takes as and when requested by Head Office.
• Staff
• To manage and help develop the Stock Room Assistant and ensure tasks completed and feedback given
• To cover your colleagues and management holidays as and when requested to do so by your Manager.
• To be the first point of contact in the stockroom for the retail team.
• To support the team and train on stockroom functions as and when required.
• To provide regular feedback to the management team.
• Promotions
• To ensure all stock promotions are correctly priced & ticketed.
• Other
• To assist the Store Manager in all other duties in all aspects of the smooth running of the Store
• To provide a basic Report to outline actions and strategy of inventory management
• To execute all other retail activities requested by the Head Office team
• Know and follow all company policies and procedures.

Skills & Qualifications

• 5+ years of progressive experience in luxury or premium retail, including at least 5 years in store leadership
• Experience managing large teams in high traffic environment
• Proven ability to lead and inspire teams to exceed sales and service goals
• Strong commercial and operational acumen
• Proficiency in CRM systems, POS, and retail management tools
• Excellent interpersonal, analytical, and problem‑solving skills
• Fluent in English (additional languages a plus)
• Proficient in Microsoft Office (Excel, Word, Outlook)

Person Specification

• Team‑focused and client‑centric
• Visionary and empowering leader who leads by example
• Strong sense of ownership, accountability, and integrity
• Client‑focused with a refined and polished presence
• Adaptable, composed, and able to manage change effectively
• Strategic thinker with attention to detail and strong execution skills
• Energetic, collaborative, and performance‑driven

Key Performance Indicators (KPIs)

• Average Transaction Value (ATV) and Units per Transaction (UPT)
• Client retention, CRM growth, and VIP sales contribution
• Staff turnover, development, and engagement scores
• Visual compliance and marketing execution
• Stock accuracy and shrink reduction
• Operational audit scores and loss prevention compliance
• Mystery shopper scores and client satisfaction (NPS)

Benefits

• Competitive salary
• Monthly and annual performance bonuses
• Enhanced pension contribution
• Generous holiday allowance after qualifying period
• Private health cover after qualifying period
• Enhanced Maternity, Paternity and adoption pay

Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.