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For Companies At a Glance
- Tasks: Deliver exceptional service and create a luxurious shopping experience for customers.
- Company: Join Longchamp, a prestigious luxury brand with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, health cover, and generous holiday allowance.
- Why this job: Be a brand ambassador and connect with clients through your passion for luxury.
- Qualifications: Retail experience preferred; strong communication and customer service skills required.
- Other info: Flexible hours and opportunities for personal and professional growth in a diverse environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Job Description
Title: Sales Associate – Stratford John Lewis Full-Time
Reports To: Concession Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
- Communicate brand stories and product features with confidence and clarity
- Stay updated on new arrivals, seasonal launches, and promotional activities
Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium
- Strong interpersonal and communication skills
- POS system knowledge and basic MS Office familiarity
- Fluent in English (additional languages preferred)
- Passion for fashion, customer service, and luxury brands
Person Specification
- Outgoing, polished, and professional demeanour
- Service-driven and problem solving
- Team player with a proactive attitude
- Detail-oriented, punctual, and dependable
- Organized, and able to prioritize daily tasks
- Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
- Personal sales revenue
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
- Visual merchandising compliance
Benefits
· Competitive salary
· Monthly and annual performance bonuses
· Enhanced pension contribution
· Generous holiday allowance after qualifying period
· Private health cover after qualifying period
· Enhanced Maternity, Paternity and adoption pay
· Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate - Stratford John Lewis employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Stratford John Lewis
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Longchamp's history, products, and values. This way, you can show off your passion and knowledge during the chat, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations or upsell products. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Dress the part! Since you're applying for a luxury brand, make sure your outfit reflects that elegance and professionalism. First impressions matter, so show them you can embody the Longchamp style right from the get-go.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Associate - Stratford John Lewis
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! Share why you’re excited about the opportunity to work with Longchamp and how you connect with their values of elegance and authenticity.
Tailor Your Experience: Make sure to highlight any relevant retail experience, especially in luxury settings. We want to see how your past roles have prepared you to deliver that exceptional, personalised service that Longchamp is known for.
Be Personable and Professional: Your written application should reflect your personality! Use a friendly tone while maintaining professionalism. Remember, we’re looking for someone who embodies the polished and professional demeanour that fits the Longchamp brand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Longchamp.
How to prepare for a job interview at Longchamp
✨Know Your Brand Inside Out
Before the interview, dive deep into Longchamp's history, values, and product range. Familiarise yourself with their iconic items like the Le Pliage® and understand what makes their craftsmanship stand out. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a challenging situation. Highlighting these experiences will demonstrate that you embody the elegance and authenticity Longchamp values.
✨Dress the Part
As a Sales Associate in a luxury brand, your appearance matters. Dress elegantly and professionally for the interview, reflecting the brand's style. This not only shows respect for the company but also gives you a chance to showcase your understanding of the luxury retail environment.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. Inquire about Longchamp's approach to sustainability or how they foster creativity within their teams. This shows your interest in the company’s culture and values, and it can help you stand out as a candidate who is genuinely engaged.