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For Companies At a Glance
- Tasks: Engage with customers, provide exceptional service, and manage store operations.
- Company: Join Longchamp, a renowned Parisian brand known for its beautiful craftsmanship and family values.
- Benefits: Enjoy competitive pay, bonuses, health cover, generous holidays, and staff discounts.
- Why this job: Be part of a creative team in a dynamic environment that values personal growth and diversity.
- Qualifications: Seeking enthusiastic candidates with luxury retail experience; passion for customer service is key.
- Other info: Opportunities for career development and a chance to work in a vibrant, inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
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Direct message the job poster from Longchamp
Location: Selfridges – Birmingham
Reports To: Concession Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.
Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship.
With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment.
Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines ;
- Listening to and identifying the customer\’s needs ;
- Ensuring customer service policy is respected : delivering sincere and impeccable customer service in accordance with the steps in the company\’s sales process to ensure that every customer has a memorable and unique experience ;
- Developing an effective sales pitch ;
- Demonstrating proficiency in complementary and additional sales techniques ;
- Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers\’ needs ;
- Sales and promotions preparations.
Clienteling
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer;
- Developing and actively monitoring the store\’s customer portfolio using the CRM resources available.
Organisation of the store
- Key holder for opening and closing the store, If applicable and as required;
- Opening and closing the checkout, cashing up when necessary;
- Ticketing when necessary;
- Deliveries and Floor replenishment, when necessary;
- Ensuring that the store operates efficiently;
- Ensuring that products are displayed in line with the company\’s image and merchandising standards;
- Assisting with annual and rolling stock-takes;
- Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
- We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment.
- You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity
- Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in team .
- A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required.
- Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply.
- Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
· Competitive salary
· Monthly and annual performance bonuses
· Enhanced pension contribution
· Generous holiday allowance after qualifying period
· Private health cover after qualifying period
· Enhanced Maternity, Paternity and adoption pay
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Sales
-
Industries
Retail Luxury Goods and Jewelry
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Sales Associate Full-Time & Part-Time employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate Full-Time & Part-Time
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product lines. Understanding their commitment to craftsmanship and customer service will help you connect with the brand during interviews and demonstrate your genuine interest.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since the role requires a proactive approach to customer interactions, being able to showcase your ability to handle various situations will set you apart.
✨Tip Number 3
Network with current or former employees of Longchamp or similar luxury retail brands. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
If you speak any additional languages, especially Mandarin, Cantonese, Japanese, or Korean, be sure to highlight this in your conversations. It can be a significant advantage in a diverse retail environment like Longchamp.
We think you need these skills to ace Sales Associate Full-Time & Part-Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail and customer service. Emphasise any specific achievements or skills that align with the job description, such as your ability to build customer loyalty or your experience with sales techniques.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of Longchamp's brand values. Mention any relevant experience and how it has prepared you for this role, particularly in customer service and clienteling.
Highlight Language Skills: If you speak Mandarin, Cantonese, Japanese, or Korean, be sure to mention this in your application. These language skills can set you apart from other candidates and demonstrate your ability to connect with a diverse customer base.
Show Enthusiasm: In both your CV and cover letter, convey your enthusiasm for the role and the brand. Use positive language and express your eagerness to contribute to Longchamp's success in the UK market.
How to prepare for a job interview at Longchamp
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share experiences that highlight your love for fashion and customer service, as this role requires a genuine passion for the brand and its products.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet customer needs, as this is crucial for a Sales Associate position.
✨Familiarise Yourself with the Brand
Research Longchamp and its product lines before the interview. Understanding the brand's history, values, and current collections will show your commitment and help you connect better with the interviewers.
✨Highlight Your Teamwork and Communication Skills
Since the role involves working closely with others, be ready to discuss your teamwork experiences. Share how you effectively communicate with colleagues and customers, showcasing your ability to work in a collaborative environment.