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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service in a luxury retail environment.
- Company: Join Longchamp, a renowned family business with a global presence.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and private health cover.
- Why this job: Be part of a creative team and make memorable experiences for customers.
- Qualifications: Experience in luxury retail and strong communication skills are preferred.
- Other info: Opportunities for personal growth in an inclusive and diverse workplace.
The predicted salary is between 28800 - 43200 £ per year.
Fixed-Term until 03/01/2027
Location: Selfridges Trafford - Manchester
Reports To: Concession Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Customer service
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines.
- Listening to and identifying the customer's needs.
- Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience.
- Developing an effective sales pitch.
- Demonstrating proficiency in complementary and additional sales techniques.
- Delivering after-sales service, dealing with any customer dissatisfaction.
Sales and promotions preparations.
Clienteling
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer.
- Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
- Key holder for opening and closing the store, if applicable and as required.
- Opening and closing the checkout, cashing up when necessary.
- Ticketing when necessary.
- Deliveries and Floor replenishment, when necessary.
- Ensuring that the store operates efficiently.
- Ensuring that products are displayed in line with the company's image and merchandising standards.
- Assisting with annual and rolling stock-takes.
- Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment. You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity. Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in a team. A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required. Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply. Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- ClassPass Contribution
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate Full-Time employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate Full-Time
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Longchamp's history, values, and product lines. This will not only impress your interviewers but also help you connect with their mission of delivering impeccable customer service.
✨Tip Number 2
Practice your sales pitch! Think about how you would introduce Longchamp products to a customer. Role-play with a friend or in front of a mirror to build confidence and ensure you can showcase your communication skills effectively.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for customers in the past. Highlighting your proactive approach will resonate well with Longchamp's commitment to creating memorable experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Longchamp family and ready to contribute to their exciting growth in the UK market.
We think you need these skills to ace Sales Associate Full-Time
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm and commitment to providing exceptional customer service. We want to see how you connect with the brand and its values.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in luxury retail and any skills that align with the job description. We appreciate candidates who take the time to show us why they’re a perfect fit for our team!
Be Authentic and Personable: Let your personality come through in your written application. We’re looking for enthusiastic and energetic individuals, so don’t be afraid to express yourself! A friendly tone can make a big difference in how we perceive your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and it ensures your application goes straight to us. Plus, you’ll get to explore more about Longchamp while you’re at it!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, make sure you research Longchamp thoroughly. Understand their history, values, and product lines. This will not only show your enthusiasm but also help you connect your answers to the brand's ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Sales Associate role, so be ready to impress with your stories!
✨Demonstrate Your Sales Techniques
Be prepared to discuss your sales strategies and techniques. Think of specific instances where you successfully closed a sale or built customer loyalty. Highlight your ability to adapt your approach based on customer needs, as this aligns perfectly with the job description.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the team culture, opportunities for growth, or how they measure success in the Sales Associate position. This shows you're genuinely interested and engaged!
