Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, provide exceptional service, and manage store operations.
- Company: Join Longchamp, a renowned family business in fashion and leather goods with a global presence.
- Benefits: Enjoy competitive salary, performance bonuses, generous holidays, and private health cover.
- Why this job: Be part of a creative team in a supportive environment that values personal growth and diversity.
- Qualifications: Seeking enthusiastic candidates with luxury retail experience; college degree preferred but not required.
- Other info: Fluency in Mandarin, Cantonese, Japanese, or Korean is a plus for brand ambassador roles.
The predicted salary is between 24000 - 36000 £ per year.
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Customer service
Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines; Listening to and identifying the customer's needs; Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience; Developing an effective sales pitch; Demonstrating proficiency in complementary and additional sales techniques; Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs; Sales and promotions preparations.
Clienteling
Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer; Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
Key holder for opening and closing the store, if applicable and as required; Opening and closing the checkout, cashing up when necessary; Ticketing when necessary; Deliveries and Floor replenishment, when necessary; Ensuring that the store operates efficiently; Ensuring that products are displayed in line with the company's image and merchandising standards; Assisting with annual and rolling stock-takes; Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment. You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity. Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in a team. A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required. Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply. Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
Benefits
• Competitive salary
• Monthly and annual performance bonuses
• Enhanced pension contribution
• Generous holiday allowance after qualifying period
• Private health cover after qualifying period
• Enhanced Maternity, Paternity and adoption pay
• Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product lines. Understanding their commitment to craftsmanship and customer service will help you connect with potential customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Practice your sales pitch and customer interaction skills. Since the role requires a proactive approach to customer service, being able to confidently engage with customers and address their needs will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in luxury retail or customer service environments. Be prepared to share specific examples of how you've successfully handled customer complaints or enhanced customer loyalty in previous roles.
✨Tip Number 4
If you speak Mandarin, Cantonese, Japanese, or Korean, make sure to mention this in your conversations. Language skills can be a significant advantage in a diverse retail environment like Longchamp, helping you connect with a broader range of customers.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail and customer service. Emphasise any specific achievements or skills that align with the Sales Associate role at Longchamp.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of Longchamp's brand values. Mention any experience you have with customer service and how you can contribute to creating memorable experiences for customers.
Highlight Language Skills: If you speak Mandarin, Cantonese, Japanese, or Korean, be sure to mention this in your application. These skills can set you apart as a candidate and show your ability to connect with a diverse customer base.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully built customer relationships in previous roles. Highlight your listening skills and ability to work well in a team, as these are crucial for the Sales Associate position.
How to prepare for a job interview at Longchamp
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share specific experiences that highlight your love for high-quality products and exceptional customer service, as this aligns perfectly with what Longchamp values in their Sales Associates.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Discuss situations where you went above and beyond to meet a customer's needs, as this will showcase your ability to create memorable experiences for clients.
✨Familiarise Yourself with the Brand
Research Longchamp's history, values, and product lines before the interview. Being knowledgeable about the brand will not only impress the interviewers but also help you articulate how you can contribute to their mission of delivering impeccable customer service.
✨Highlight Your Teamwork and Communication Skills
Since the role requires working closely with others, be ready to discuss your teamwork experiences. Provide examples of how you've effectively communicated with colleagues and customers, demonstrating your ability to foster a positive working environment.
