At a Glance
- Tasks: Deliver exceptional service and support daily boutique operations while achieving sales goals.
- Company: Join Longchamp, a luxury brand known for its craftsmanship and modern Parisian design.
- Benefits: Enjoy competitive salary, performance bonuses, generous holiday allowance, and private health cover.
- Other info: Flexible scheduling and opportunities for personal and professional growth in a diverse environment.
- Why this job: Be part of a prestigious brand and create memorable experiences for customers.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion are essential.
The predicted salary is between 12 - 15 € per hour.
Reports To: Concession Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
- Communicate brand stories and product features with confidence and clarity
- Stay updated on new arrivals, seasonal launches, and promotional activities
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium
- Strong interpersonal and communication skills
- POS system knowledge and basic MS Office familiarity
- Fluent in English (additional languages preferred)
- Passion for fashion, customer service, and luxury brands
Person Specification
- Outgoing, polished, and professional demeanour
- Service-driven and problem solving
- Team player with a proactive attitude
- Detail-oriented, punctual, and dependable
- Organized, and able to prioritize daily tasks
- Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate - 30 hour employer: Longchamp
Longchamp Edinburgh is an exceptional employer that offers a vibrant work culture rooted in elegance, authenticity, and creativity. Employees benefit from competitive salaries, performance bonuses, and generous holiday allowances, alongside opportunities for personal and professional growth within a globally renowned luxury brand. With a commitment to diversity and sustainability, Longchamp fosters an inclusive environment where every team member can thrive and contribute to delivering an unparalleled customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - 30 hour
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Longchamp's products, history, and values. This way, when you walk into that interview, you can chat confidently about their iconic handbags and what makes them special.
✨Tip Number 2
Practice your people skills! As a Sales Associate, you'll be all about providing that warm, personalised welcome. Role-play with friends or family to nail down how you'd greet customers and recommend products based on their needs.
✨Tip Number 3
Show off your passion for fashion! When you're chatting with potential employers, let your enthusiasm for luxury brands shine through. Share your thoughts on current trends or your favourite Longchamp pieces to make a memorable impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team and ready to contribute to Longchamp's luxury standards.
We think you need these skills to ace Sales Associate - 30 hour
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through! Share why you're excited about working with Longchamp and how you connect with their values of elegance and authenticity.
Tailor Your Experience:Make sure to highlight your retail experience, especially in luxury settings. We want to see how your skills align with the role, so be specific about your past achievements and how they relate to delivering exceptional customer service.
Be Personable and Professional:Your written application should reflect your personality! Use a friendly tone while maintaining professionalism. Remember, we’re looking for someone who can build long-term relationships with clients, so let that come through in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Longchamp
✨Know Your Brand
Before the interview, dive deep into Longchamp's history, values, and product range. Familiarise yourself with their iconic items like the Le Pliage® and understand what sets them apart in the luxury market. This knowledge will help you connect with the brand during your conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you can demonstrate your ability to build long-term relationships with clients, as this is crucial for a Sales Associate role. Be ready to discuss how you handle difficult situations or returns with professionalism.
✨Dress the Part
Since you're applying for a luxury brand, make sure to dress elegantly for the interview. Your appearance should reflect the polished and professional demeanour that Longchamp values. This not only shows respect for the brand but also gives a glimpse of how you would represent them in-store.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewer about the company culture, team dynamics, and expectations for the Sales Associate role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it demonstrates your proactive attitude!
