At a Glance
- Tasks: Deliver exceptional service and support daily boutique operations while achieving sales goals.
- Company: Longchamp, a luxury brand known for craftsmanship and modern Parisian design.
- Benefits: Competitive salary, performance bonuses, generous holiday allowance, and private health cover.
- Other info: Inclusive culture that values diversity and supports personal and professional growth.
- Why this job: Join a prestigious brand and build lasting relationships with clients in a stylish environment.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion and luxury.
The predicted salary is between 12 - 15 £ per hour.
Reports To: Concession Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
- Communicate brand stories and product features with confidence and clarity
- Stay updated on new arrivals, seasonal launches, and promotional activities
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium
- Strong interpersonal and communication skills
- POS system knowledge and basic MS Office familiarity
- Fluent in English (additional languages preferred)
- Passion for fashion, customer service, and luxury brands
Person Specification
- Outgoing, polished, and professional demeanour
- Service-driven and problem solving
- Team player with a proactive attitude
- Detail-oriented, punctual, and dependable
- Organized, and able to prioritize daily tasks
- Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate - 22.5 hour employer: Longchamp
Longchamp is an exceptional employer that offers a vibrant work culture in the heart of Edinburgh, where employees are encouraged to embrace creativity and authenticity while delivering outstanding customer service. With competitive salaries, performance bonuses, and generous holiday allowances, Longchamp prioritises employee well-being and growth, fostering an inclusive environment that values diverse perspectives and empowers staff to excel in their careers within the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - 22.5 hour
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Longchamp's history, products, and values. This way, you can show off your passion for their luxury offerings and how you can contribute to their elegant customer experience.
✨Tip Number 2
Practice your people skills! As a Sales Associate, you'll need to charm customers with your warm, personalised service. Role-play with a friend or family member to get comfortable with welcoming clients and making tailored recommendations.
✨Tip Number 3
Show your sales savvy! Brush up on effective selling techniques and think of examples from your past experiences where you've successfully contributed to sales goals. This will help you stand out as someone who can actively drive sales in line with Longchamp’s objectives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your professionalism but also reinforces your enthusiasm for the role and the brand.
We think you need these skills to ace Sales Associate - 22.5 hour
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through! Share why you're excited about working with Longchamp and how you connect with their values of elegance and authenticity.
Tailor Your Experience:Make sure to highlight your retail experience, especially in luxury settings. We want to see how your past roles have prepared you to deliver that exceptional, personalised service we pride ourselves on.
Be Personable and Professional:Your written application should reflect your personality! Use a friendly tone while maintaining professionalism. Remember, we’re looking for someone who can build long-term relationships with clients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Longchamp.
How to prepare for a job interview at Longchamp
✨Know Your Brand
Before the interview, dive deep into Longchamp's history, products, and values. Familiarise yourself with their iconic items like the Le Pliage® and understand what makes their craftsmanship stand out. This knowledge will help you connect with the brand during your conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you went above and beyond to meet client needs, as this role is all about delivering a polished and personalised experience.
✨Dress the Part
Since you're applying for a luxury brand, make sure to dress elegantly for the interview. Your appearance should reflect the brand's values of elegance and professionalism, showing that you understand the importance of presentation in retail.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and sales strategies. This not only shows your interest in the role but also demonstrates your proactive attitude and desire to contribute to the team's success.
