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For Companies At a Glance
- Tasks: Deliver exceptional service and create a luxurious shopping experience for clients.
- Company: Join Longchamp, a prestigious luxury brand with a rich Parisian heritage.
- Benefits: Enjoy competitive salary, bonuses, private health cover, and generous holiday allowance.
- Why this job: Be an ambassador for luxury and build lasting relationships with clients.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
- Other info: Flexible scheduling and opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
- Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
- Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage.
- Communicate brand stories and product features with confidence and clarity.
- Stay updated on new arrivals, seasonal launches, and promotional activities.
- Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy.
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture.
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium
- Strong interpersonal and communication skills
- POS system knowledge and basic MS Office familiarity
- Fluent in English (additional languages preferred)
- Passion for fashion, customer service, and luxury brands
Person Specification
- Outgoing, polished, and professional demeanour
- Service-driven and problem solving
- Team player with a proactive attitude
- Detail-oriented, punctual, and dependable
- Organized, and able to prioritize daily tasks
- Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
- Personal sales revenue
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
- Visual merchandising compliance
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Longchamp's history, products, and values. This way, you can show off your passion for the brand and how you embody their elegance and authenticity.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations or upsell products. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Dress to impress! Since you're applying for a luxury brand, make sure your outfit reflects that. Show your understanding of fashion and professionalism by choosing something elegant and polished for your interview.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! Share why you’re excited about the opportunity to work with Longchamp and how their values resonate with you.
Highlight Relevant Experience: Make sure to showcase any previous retail experience, especially in luxury settings. We want to see how your skills align with the role of a Sales Associate and how you can contribute to our boutique team.
Be Personable and Authentic: Your written application should reflect your personality. Use a friendly tone and be genuine about your experiences. Remember, we’re looking for someone who embodies the elegance and authenticity that Longchamp stands for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our fabulous team at Longchamp.
How to prepare for a job interview at Longchamp
✨Know Your Brand
Before the interview, dive deep into Longchamp's history, values, and product range. Familiarise yourself with their iconic items like the Le Pliage® and understand what makes their craftsmanship stand out. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a client or resolved a challenging situation. Highlighting these experiences will demonstrate that you embody the elegance and authenticity Longchamp values.
✨Dress the Part
As a Sales Associate for a luxury brand, your appearance matters. Dress elegantly and professionally for the interview, reflecting the brand's style. This not only shows respect for the company but also gives you a chance to showcase your understanding of luxury retail aesthetics.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. Inquire about Longchamp's approach to sustainability or how they foster creativity within their teams. This shows that you're not just interested in the job, but also in the company's mission and culture.
