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For Companies At a Glance
- Tasks: Engage with customers, provide exceptional service, and manage store operations.
- Company: Join Longchamp, a renowned Parisian brand known for its luxury fashion and leather goods.
- Benefits: Enjoy competitive salary, performance bonuses, generous holidays, and private health cover.
- Why this job: Be part of a creative team in a supportive environment that values personal growth.
- Qualifications: Experience in luxury retail preferred; passion for customer service is essential.
- Other info: Diverse and inclusive workplace, encouraging unique perspectives and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Job Description
Title: Sales Associate
Reports To: Store Manager/ Concession Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
- Communicate brand stories and product features with confidence and clarity
- Stay updated on new arrivals, seasonal launches, and promotional activities
Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium
- Strong interpersonal and communication skills
- POS system knowledge and basic MS Office familiarity
- Fluent in English (additional languages preferred)
- Passion for fashion, customer service, and luxury brands
Person Specification
- Outgoing, polished, and professional demeanour
- Service-driven and problem solving
- Team player with a proactive attitude
- Detail-oriented, punctual, and dependable
- Organized, and able to prioritize daily tasks
- Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
- Personal sales revenue
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
- Visual merchandising compliance
Benefits
· Competitive salary
· Monthly and annual performance bonuses
· Enhanced pension contribution
· Generous holiday allowance after qualifying period
· Private health cover after qualifying period
· Enhanced Maternity, Paternity and adoption pay
· Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product lines. Understanding their commitment to craftsmanship and customer service will help you connect with the brand during interviews and demonstrate your genuine interest.
✨Tip Number 2
Showcase your experience in luxury retail by preparing specific examples of how you've provided exceptional customer service. Highlighting your ability to create memorable experiences for customers can set you apart from other candidates.
✨Tip Number 3
If you have language skills, especially in Mandarin, Cantonese, Japanese, or Korean, be sure to mention them. These skills can be a significant advantage in a diverse retail environment like Longchamp's.
✨Tip Number 4
Network with current or former employees of Longchamp if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail and customer service. Emphasise any specific achievements or skills that align with the Sales Associate role at Longchamp.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of Longchamp's brand values. Mention any experience you have with customer service and how you can contribute to creating memorable experiences for customers.
Highlight Language Skills: If you speak Mandarin, Cantonese, Japanese, or Korean, be sure to mention this in your application. These skills can set you apart as a candidate and demonstrate your ability to connect with a diverse customer base.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully built customer relationships in previous roles. Highlight your listening skills and ability to work well in a team, as these are crucial for the Sales Associate position.
How to prepare for a job interview at Longchamp
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share experiences that highlight your love for fashion and customer service, as this will resonate well with the brand's values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet a customer's needs.
✨Familiarise Yourself with the Brand
Research Longchamp's history, products, and values before the interview. Understanding the brand will help you align your answers with their mission and demonstrate your commitment to being a brand ambassador.
✨Highlight Your Teamwork and Communication Skills
Since the role requires working closely with others, be prepared to discuss how you've successfully collaborated in a team environment. Share instances where your communication skills helped resolve conflicts or improve customer interactions.
