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- Tasks: Lead a luxury retail store, inspire your team, and deliver exceptional customer experiences.
- Company: Join Longchamp, a prestigious brand known for its craftsmanship and Parisian design.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Dynamic environment focused on diversity, innovation, and excellence.
- Why this job: Be an ambassador for a luxury brand and make a real impact in retail.
- Qualifications: 4+ years in luxury retail with leadership experience; strong commercial skills required.
The predicted salary is between 35000 - 45000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.
As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Drive CRM targets including client data capture, reactivation, and loyalty
- Develop and execute sales plans to meet or exceed store targets
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Maintain a pristine and luxury retail environment
- Uphold the highest standards of store presentation
4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership. Proven ability to lead and inspire teams to exceed sales and service goals. Strong commercial and operational acumen. Proficiency in CRM systems, POS, and retail management tools. Fluent in English (additional languages a plus). Proficient in Microsoft Office (Excel, Word, Outlook). Energetic, collaborative, and performance-driven.
Key Performance Indicators (KPIs): Boutique sales revenue and profitability, Average Transaction Value (ATV) and Units per Transaction (UPT), Client retention, CRM growth, and VIP sales contribution.
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Retail Store Shop Manager employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Shop Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for the brand shine through. Share your ideas on how you’d enhance the client experience and drive sales – they want to see your creativity in action!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle various scenarios in-store, from team management to customer complaints. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the role.
We think you need these skills to ace Retail Store Shop Manager
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! Share your experiences with high-end retail and how they align with Longchamp's values. We want to see that you understand the brand's heritage and are excited about being an ambassador.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've inspired teams in the past and driven results. We’re looking for someone who can motivate others and create a positive work environment.
Be Specific About Your Achievements: Don't just list your responsibilities; highlight your achievements! Use numbers and examples to demonstrate how you've exceeded sales targets or improved client experiences. We love seeing concrete evidence of your success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance at getting noticed. It’s super easy, and you’ll be able to tailor your application specifically to what we’re looking for. Let’s get your journey with Longchamp started!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Familiarise yourself with their iconic items like the Le Pliage® and understand how they blend tradition with modern design. This knowledge will show your genuine interest in the brand and help you connect your experience to their ethos.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and develop a high-performing team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to drive sales and enhance customer experiences. Highlight any specific strategies you've implemented that resulted in measurable success.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your understanding of retail metrics and how you've used them to achieve targets. Bring examples of how you've developed and executed sales plans or managed budgets effectively. This will illustrate your strong commercial and operational skills, which are crucial for the role.
✨Emphasise Client-Centricity
Longchamp values a refined client experience, so prepare to talk about how you've prioritised customer service in your previous roles. Share specific instances where you enhanced client relationships or improved customer satisfaction, showcasing your commitment to delivering a luxury shopping experience.