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- Tasks: Lead a luxury retail store, inspire your team, and deliver exceptional customer experiences.
- Company: Join Longchamp, a prestigious brand known for its craftsmanship and modern Parisian design.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Dynamic environment focused on diversity, innovation, and excellence.
- Why this job: Be an ambassador for a luxury brand and make a real impact in retail.
- Qualifications: 4+ years in luxury retail with leadership experience; strong commercial acumen required.
The predicted salary is between 35000 - 45000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.
As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Drive CRM targets including client data capture, reactivation, and loyalty
- Develop and execute sales plans to meet or exceed store targets
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Maintain a pristine and luxury retail environment
- Uphold the highest standards of store presentation
4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership. Proven ability to lead and inspire teams to exceed sales and service goals. Strong commercial and operational acumen. Proficiency in CRM systems, POS, and retail management tools. Fluent in English (additional languages a plus). Proficient in Microsoft Office (Excel, Word, Outlook). Energetic, collaborative, and performance-driven.
Key Performance Indicators (KPIs): Boutique sales revenue and profitability, Average Transaction Value (ATV) and Units per Transaction (UPT), Client retention, CRM growth, and VIP sales contribution.
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Retail Store Managers employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Managers
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! When you go for interviews, dress the part and embody the brand's values. For Longchamp, think elegance and sophistication – it’s all about making a lasting impression.
✨Tip Number 3
Prepare to shine! Research Longchamp’s history, products, and values. Be ready to discuss how your experience aligns with their mission of delivering a luxurious client experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Retail Store Managers
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your connection to high-end brands and how you embody the values of quality and creativity that Longchamp stands for.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Store Manager role. Highlight your leadership experience and any achievements in driving sales and managing teams, as these are key aspects of the job. We want to see how you can bring your unique flair to our boutique!
Be Authentic and Personable: In your written application, don’t be afraid to show your personality! We’re looking for someone who can connect with clients and inspire their team, so let us know what makes you tick and how you create a welcoming atmosphere in a retail environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can get to know you better right from the start. Plus, it’s super easy to do!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Familiarise yourself with their iconic items like the Le Pliage® and understand how they blend tradition with modern design. This knowledge will show your genuine interest in the brand and help you connect your experience to their ethos.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and develop a high-performing team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to drive sales and enhance customer experiences. Highlight any specific strategies you've implemented that resulted in measurable success.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your understanding of retail metrics and how you've used them to achieve targets. Bring examples of how you've developed and executed sales plans or managed budgets effectively. This will illustrate your strong commercial and operational skills, which are crucial for the role.
✨Emphasise Client-Centricity
Longchamp values a refined client experience, so prepare to talk about how you've prioritised customer service in your previous roles. Share specific instances where you've gone above and beyond to enhance client satisfaction or loyalty, showcasing your commitment to delivering a luxury shopping experience.