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For Companies At a Glance
- Tasks: Lead and inspire retail teams while driving sales and enhancing customer experiences.
- Company: Join Longchamp, a prestigious Parisian brand known for iconic accessories since 1948.
- Benefits: Enjoy competitive pay, bonuses, health cover, generous holidays, and staff discounts.
- Why this job: Be part of a dynamic team in a growing global brand with opportunities for personal development.
- Qualifications: Experience in retail management and a passion for luxury brands are essential.
- Other info: Embrace a culture of sincerity, energy, and benevolence while driving digital transformation.
The predicted salary is between 36000 - 60000 £ per year.
The Longchamp Maison is a Parisian independent house founded in 1948. Still family owned and managed to this day, the Maison is present across the globe and delivers a Parisian experience to its customers through all our channels. Designing iconic accessories (such as Le Pliage or Roseau bags) as well as ready-to-wear and footwear, our beautifully crafted objects accompany our clients for many years. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
As part of the Maison Longchamp strategy, and reporting to the UK Managing Director, you are employed as Retail Manager for the UK & Ireland. You will be responsible for guiding and managing the commercial direction of the company’s retail network in the UK & Ireland and ensure its thorough implementation, in agreement with our company’s brand values and image.
Your scope will be to manage retail points of sale (boutiques, outlets and concessions), understood to be an evolving scope: As Retail Manager you are a true brand ambassador inside and outside the company: employees, business partners, contractors.
Key Responsibilities- Team development
- Manage, train and support managers and sales teams increase their skills level and achieve their objectives in collaboration with the Training Manager
- Identify and plan for talents growth within the company
- Motivate sales teams with a strong presence in store
- Share the vision, values, culture, commercial direction and spirit of the Maison
- Fully embrace and pass on the values of the Maison (sincerity, energy, leading by example, benevolence, “not task too big or too small” attitude)
- Provide input on annual sales, capex and staff budgets linked to the area’s strategies together with the Managing Director
- Manage your points of sale network including Boutiques, Concessions and outlets
- Roll out the company’s strategy, with an emphasis on its commercial aspects
- Closely monitor, analyse and report on the performance of your area, including suggestions on sales improvement, both for short (weekly) and long (monthly, yearly) term
- Monitor and analyse the customer service levels in relationship with the brand’s values and regularly include suggestions for improvement
- Be a driving force in clientele management in your points of sale in order to drive loyalty and track and improve ROI of all clienteling actions in collaboration with the Marketing teams
- Be a driving force in the refurbishment and opening of new points of sale
- Stay on top of brand and commercial activity from our competition
- Actively participate in the digital transformation of our points of sale and be a driving force for change
- Ensure staff levels are aligned with business objectives
- Participate in our collection presentations and develop strong interactions with central teams (Buying, Visual Merchandising, HR, Omnichannel, Retail operations).
- Be a key partner for your local HR Manager and Training Manager and Area Manager and drive recruitment, appraisals, training and manage potential HR issues
- Oversee the rotas of the business.
- Omnichannel activities: Support all points of sale in their omnichannel offer, constantly improve and challenge processes and tools for the teams
- Hero: be a driver for the use of this service from store teams
- Be a key player in our newly developed clienteling systems (app and clienteling activities)
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Life Assurance
- Health and well being support with contribution to monthly Class Pass
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
- Paid Volunteering opportunities
Retail Manager employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and culture. As a Retail Manager, you'll be expected to embody these values, so understanding them deeply will help you connect with the team and demonstrate your alignment with the company's ethos during interviews.
✨Tip Number 2
Network within the retail industry, especially with professionals who have experience in luxury brands. Attend industry events or join relevant online forums to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Stay updated on retail trends and customer service innovations, particularly in the luxury sector. Being knowledgeable about current market dynamics will allow you to discuss strategies for sales improvement and client development confidently during your interview.
✨Tip Number 4
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams in the past. Highlighting your ability to motivate and develop staff will be crucial, as this is a key responsibility of the Retail Manager role.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Longchamp's history, values, and product offerings. This knowledge will help you tailor your application to reflect your alignment with their brand ethos.
Highlight Relevant Experience: Emphasise your previous retail management experience, particularly in luxury brands. Showcase specific achievements that demonstrate your ability to lead teams, drive sales, and enhance customer experiences.
Craft a Compelling Cover Letter: Write a personalised cover letter that outlines your passion for the brand and your vision for the Retail Manager role. Mention how you can contribute to the company's growth and embody its values.
Tailor Your CV: Ensure your CV is tailored to the job description. Highlight skills such as team development, sales strategy implementation, and performance management that are crucial for the Retail Manager position.
How to prepare for a job interview at Longchamp
✨Understand the Brand Values
Before your interview, make sure you thoroughly understand Longchamp's brand values and image. Be prepared to discuss how you can embody these values as a Retail Manager and how they align with your personal work ethic.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll be responsible for team development. Prepare examples of how you've successfully managed and motivated teams in the past, highlighting your ability to train and support others to achieve their objectives.
✨Demonstrate Sales Acumen
Be ready to discuss your experience with sales strategies and performance management. Bring specific examples of how you've improved sales in previous roles and how you plan to drive sales growth for Longchamp in the UK and Ireland.
✨Prepare for Omnichannel Discussions
With the emphasis on omnichannel activities, think about how you've previously supported retail operations in this area. Be prepared to share ideas on improving processes and tools that enhance customer experience across all points of sale.
