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For Companies At a Glance
- Tasks: Lead a luxury boutique, inspire your team, and deliver exceptional customer experiences.
- Company: Join Longchamp, a prestigious brand known for elegance and quality since 1948.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Be an ambassador for a world-renowned brand and shape the luxury retail experience.
- Qualifications: 4+ years in luxury retail with leadership experience; strong commercial acumen required.
- Other info: Embrace diversity and inclusivity while driving innovation in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Newcastle Fenwicks
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation.
Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.
Job Purpose
To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
Key Responsibilities
- Team Leadership & Development
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Foster an engaging, supportive, and goal-driven team culture
- Manage team scheduling and delegation to optimize boutique coverage
- Client Experience & CRM
- Champion a customer-first mindset, ensuring an exceptional service journey
- Build, manage, and grow a VIP client base through clientelling initiatives
- Drive CRM targets including client data capture, reactivation, and loyalty
- Resolve complex customer issues with diplomacy and professionalism
- Sales & Commercial Strategy
- Develop and execute sales plans to meet or exceed store targets
- Monitor KPIs daily, analyse trends, and take corrective action as needed
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Operations & Compliance
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Visual Merchandising & Brand Standards
- Ensure consistent application of visual merchandising guidelines
- Maintain a pristine and luxury retail environment
- Coordinate seasonal VM moves
- Uphold the highest standards of store presentation
Skills & Qualifications
- 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership
- Proven ability to lead and inspire teams to exceed sales and service goals
- Strong commercial and operational acumen
- Proficiency in CRM systems, POS, and retail management tools
- Excellent interpersonal, analytical, and problem-solving skills
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office (Excel, Word, Outlook)
Person Specification
- Visionary and empowering leader who leads by example
- Strong sense of ownership, accountability, and integrity
- Client-focused with a refined and polished presence
- Adaptable, composed, and able to manage change effectively
- Strategic thinker with attention to detail and strong execution skills
- Energetic, collaborative, and performance-driven
Key Performance Indicators (KPIs)
- Boutique sales revenue and profitability
- Average Transaction Value (ATV) and Units per Transaction (UPT)
- Client retention, CRM growth, and VIP sales contribution
- Staff turnover, development, and engagement scores
- Visual compliance and marketing execution
- Stock accuracy and shrink reduction
- Operational audit scores and loss prevention compliance
- Mystery shopper scores and client satisfaction (NPS)
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Concessions Manager in Newcastle upon Tyne employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail space, especially those who work at Longchamp or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury retail shine through. Share stories that highlight your leadership skills and how you've created amazing customer experiences in the past.
✨Tip Number 3
Do your homework! Research Longchamp’s values and recent news. This will not only impress your interviewers but also help you align your answers with what they care about, like sustainability and quality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Longchamp family. Let’s make it happen!
We think you need these skills to ace Concessions Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! Share why you're excited about the Concessions Manager role at Longchamp and how you connect with their values of elegance and authenticity.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail. We want to see how your past roles have prepared you to lead a high-performing team and deliver that exceptional client experience Longchamp is known for.
Be Authentic: Longchamp values authenticity, so be yourself in your application! Share personal anecdotes or experiences that showcase your leadership style and how you’ve fostered a supportive team culture in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join the Longchamp family!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their commitment to elegance, authenticity, and sustainability will help you align your answers with their brand ethos, showing that you're not just a candidate but a true ambassador for the brand.
✨Showcase Your Leadership Skills
As a Concessions Manager, you'll need to inspire and develop a high-performing team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to foster a supportive culture and drive commercial results. Use specific metrics or achievements to back up your claims.
✨Client-Centric Mindset
Longchamp values a refined client experience, so be ready to discuss how you've championed customer service in previous roles. Share stories about how you've built relationships with clients, resolved issues, and contributed to client retention strategies. This will demonstrate your alignment with their customer-first approach.
✨Prepare for Operational Questions
Expect questions about managing store operations, compliance, and visual merchandising. Brush up on your knowledge of retail management tools and KPIs. Be prepared to discuss how you've handled budgets, stock management, and operational audits in the past, showcasing your strong commercial acumen.
