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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service in a luxury retail environment.
- Company: Join Longchamp, a renowned family business with a global presence.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and staff discounts.
- Why this job: Be part of a creative team and make memorable customer experiences.
- Qualifications: Experience in luxury retail and strong communication skills are preferred.
- Other info: Opportunities for personal growth in a diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Location: Selfridges Trafford - Manchester
Reports To: Concession Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Customer service
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines.
- Listening to and identifying the customer's needs.
- Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience.
- Developing an effective sales pitch.
- Demonstrating proficiency in complementary and additional sales techniques.
- Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs.
Sales and promotions preparations.
Clienteling
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer.
- Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
- Key holder for opening and closing the store, if applicable and as required.
- Opening and closing the checkout, cashing up when necessary.
- Ticketing when necessary.
- Deliveries and Floor replenishment, when necessary.
- Ensuring that the store operates efficiently.
- Ensuring that products are displayed in line with the company's image and merchandising standards.
- Assisting with annual and rolling stock-takes.
- Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment. You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity. Your interpersonal and communication skills will enable you to be customer oriented (listening skills) and work in a team. A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required. Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply. Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- ClassPass Contribution
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate Full-Time in Manchester employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate Full-Time in Manchester
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Longchamp's history, values, and product lines. This will not only impress your interviewers but also help you connect with their mission of delivering impeccable customer service.
✨Tip Number 2
Practice your sales pitch! Think about how you would introduce Longchamp products to a customer. Role-play with a friend or in front of a mirror to refine your approach and ensure you can demonstrate your proficiency in sales techniques.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled customer complaints or gone above and beyond to create memorable experiences. This is key for a role that prioritises customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Longchamp team.
We think you need these skills to ace Sales Associate Full-Time in Manchester
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your enthusiasm for luxury retail shine through! We want to see how your experience aligns with our brand values and how you can contribute to creating memorable customer experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Sales Associate role. Highlight relevant experience in customer service and any specific skills that match the job description. We love seeing candidates who take the time to connect their background to what we do!
Be Authentic: We appreciate authenticity, so don’t be afraid to let your personality come through in your application. Share your unique story and what makes you a great fit for our team at Longchamp. We’re looking for creative and committed individuals!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, make sure you research Longchamp thoroughly. Understand their history, values, and product lines. This will not only impress your interviewers but also help you align your answers with the brand's ethos.
✨Showcase Your Customer Service Skills
As a Sales Associate, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your listening skills and how you identified and met their needs.
✨Demonstrate Your Sales Techniques
Be ready to discuss your sales strategies and techniques. Think of specific instances where you successfully closed a sale or handled a difficult customer situation. This will show your proactive approach and ability to drive sales.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
