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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive sales in a vibrant retail environment.
- Company: Join Longchamp, a renowned Parisian brand known for its exquisite craftsmanship and commitment to sustainability.
- Benefits: Enjoy competitive salary, performance bonuses, generous holidays, and private health cover after qualifying period.
- Why this job: Be part of a creative, inclusive culture that values personal growth and offers exciting career opportunities.
- Qualifications: Looking for passionate individuals with leadership skills and a flair for retail management.
- Other info: Longchamp champions diversity and empowers employees to thrive in their roles.
The predicted salary is between 36000 - 60000 £ per year.
Selfridges Birmingham
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Sales management
- Ensuring an excellent customer experience in the store by enforcing the company's procedures
- Passing on the targets set by management to the team and ensuring that they focus on the indicators set (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...)
- Helping to implement any corrective measures required to increase sales (merchandising, stock, CRM, team motivation…)
- Assisting in setting up the clienteling strategy to build a high-quality customer portfolio and identify high-potential customers
- Using the retail space to best advantage in accordance with merchandising concepts and guidelines
- Organising and structuring work in the store
Personnel management/staff development
- All personnel management tasks (planning, dealing with conduct issues and decline in performance...)
- Helping to assess the performance of a new member of staff
- Playing a proactive role in developing employees' skills and identifying and cultivating talents
- Motivating the team to ensure a continued improvement in sales results
- Coaching and training teams
Administrative management
- All administrative tasks (after-sales service, reporting, restocking...)
- Opening and closing the concession, monitoring cash flow, managing deliveries
- Ensuring a healthy amount of stock based on the level of business in the store
- Organising restocks if necessary based on sales
- Guaranteeing impeccable after-sales service
- Organising and conducting annual and rolling stock-takes
- Helping to monitor and coordinate general services (maintenance, cleaning, repairs in the store, ordering of supplies...)
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Manager of Performance Management employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Performance Management
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and their commitment to craftsmanship. Understanding their ethos will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your experience in sales management and customer service. Be prepared to discuss specific examples of how you've improved sales performance or enhanced customer experiences in previous roles.
✨Tip Number 3
Highlight your leadership skills and ability to develop team members. Prepare to share instances where you've successfully coached or motivated a team to achieve targets, as this is crucial for the role.
✨Tip Number 4
Research the retail landscape in Birmingham and understand the competitive environment. Being knowledgeable about local market trends can give you an edge in discussions about driving sales and customer loyalty.
We think you need these skills to ace Manager of Performance Management
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Concession Manager position at Longchamp. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales management, personnel development, and administrative tasks. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive performance.
Write a Strong Cover Letter: In your cover letter, express your passion for the brand and the role. Highlight specific examples of how you've successfully managed teams, improved sales, or enhanced customer experiences in previous positions.
Showcase Your Understanding of Diversity: Since Longchamp values diversity and inclusion, mention any relevant experiences you have in fostering diverse work environments or how you’ve contributed to team dynamics in previous roles.
How to prepare for a job interview at Longchamp
✨Understand the Brand
Before your interview, take some time to research Longchamp's history, values, and product offerings. Being able to discuss the brand's commitment to craftsmanship and its international presence will show your genuine interest and alignment with their ethos.
✨Showcase Your Leadership Skills
As a Manager of Performance Management, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully developed staff skills or improved team performance, as this will be crucial in the role.
✨Prepare for Sales Metrics Discussion
Familiarise yourself with key retail performance indicators such as turnover, customer loyalty, and sell-through rates. Be ready to discuss how you have used these metrics in previous roles to drive sales and improve customer experience.
✨Emphasise Your Commitment to Diversity
Longchamp values diversity and inclusion, so be prepared to discuss how you can contribute to a diverse workplace. Share any experiences you have in fostering an inclusive environment or working with diverse teams, as this aligns with their hiring priorities.
