At a Glance
- Tasks: Deliver exceptional service and manage stock in a luxury retail environment.
- Company: Join Longchamp, a prestigious luxury brand with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, health cover, and generous holiday allowance.
- Other info: Embrace diversity and grow in a supportive, dynamic team.
- Why this job: Be a frontline ambassador for luxury and create memorable shopping experiences.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
The predicted salary is between 30000 - 40000 € per year.
Full-time Senior Sales Associate with stock responsibilities - Harrods
Reports To: Concession Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
- Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
- Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage.
- Communicate brand stories and product features with confidence and clarity.
- Stay updated on new arrivals, seasonal launches, and promotional activities.
- Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy.
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture.
- Stock
- To assist with all stock deliveries and sales floor replenishment.
- To support with stock inventories, ensuring efficient levels maintained.
- To ensure stock merchandise is kept in pristine condition.
- To take part in weekly Stock counts.
- Checking stocks at opening and closing.
- To ensure all merchandise is correctly ticketed and security tagged.
- To ensure all stock areas are maintained to a high level.
- Protect stock from loss or damage.
- To assist in conducting regular stock takes as and when requested by Head Office.
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium.
- Strong interpersonal and communication skills.
- POS system knowledge and basic MS Office familiarity.
- Fluent in English (additional languages preferred).
- Passion for fashion, customer service, and luxury brands.
Person Specification
- Outgoing, polished, and professional demeanour.
- Service-driven and problem solving.
- Team player with a proactive attitude.
- Detail-oriented, punctual, and dependable.
- Organized, and able to prioritize daily tasks.
- Flexible with scheduling including weekends, evenings, and holidays.
Key Performance Indicators (KPIs)
- Personal sales revenue.
- Conversion rate (footfall to sales).
- Average transaction value (ATV) and Units per Transaction (UPT).
- Client satisfaction feedback and mystery shopper results.
- CRM entry completion and data quality.
- Visual merchandising compliance.
Benefits
- Competitive salary.
- Monthly and annual performance bonuses.
- Enhanced pension contribution.
- Generous holiday allowance after qualifying period.
- Private health cover after qualifying period.
- Enhanced Maternity, Paternity and adoption pay.
- Staff discount.
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Senior Sales Stock Associate - Harrods in London employer: Longchamp
Longchamp is an exceptional employer that offers a vibrant work culture rooted in elegance, authenticity, and creativity. As a Senior Sales Stock Associate at Harrods, you will enjoy competitive salaries, performance bonuses, and generous holiday allowances, all while being part of a diverse team that values personal and professional growth. With a commitment to sustainability and quality, Longchamp provides a unique opportunity to thrive in the luxury retail sector, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Stock Associate - Harrods in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Longchamp's products, history, and values. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 3
Practice your sales pitch! Since this role is all about customer interaction, rehearse how you'd approach a customer in-store. Show off your personality and service skills – it’s all about making that connection!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your submission to highlight how you embody Longchamp's values and commitment to luxury service.
We think you need these skills to ace Senior Sales Stock Associate - Harrods in London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through! Share why you’re excited about the opportunity at Longchamp and how you connect with their values of elegance and authenticity.
Tailor Your Experience:Make sure to highlight your relevant experience in retail, especially if it’s in luxury or premium settings. We want to see how your skills align with the role of a Senior Sales Associate and how you can contribute to our boutique team.
Be Personable and Professional:Your written application should reflect your personality! Use a friendly tone while maintaining professionalism. Remember, we’re looking for someone who embodies the polished demeanour that Longchamp represents.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Harrods.
How to prepare for a job interview at Longchamp
✨Know Your Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product range. Familiarise yourself with their iconic items like the Le Pliage® and understand what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a client's needs or resolved a challenging situation. Highlighting these experiences will demonstrate that you embody Longchamp's commitment to elegance and authenticity.
✨Dress the Part
As a potential Senior Sales Stock Associate, your appearance should reflect the luxury brand's image. Dress elegantly and professionally for the interview, showcasing your understanding of fashion and attention to detail. This will help you make a strong first impression and align with the company's values.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or opportunities for growth within Longchamp. This shows your interest in the role and helps you assess if it's the right fit for you.
