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- Tasks: Lead a luxury boutique, inspire teams, and deliver exceptional client experiences.
- Company: Longchamp, a renowned luxury brand with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and innovation in a dynamic work environment.
- Why this job: Join a prestigious brand and make a real impact in luxury retail.
- Qualifications: 4+ years in luxury retail, with strong leadership and commercial skills.
The predicted salary is between 40000 - 50000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.
Job Purpose
To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
Key Responsibilities
- Team Leadership & Development
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Foster an engaging, supportive, and goal-driven team culture
- Manage team scheduling and delegation to optimize boutique coverage
- Client Experience & CRM
- Champion a customer-first mindset, ensuring an exceptional service journey
- Build, manage, and grow a VIP client base through clientelling initiatives
- Drive CRM targets including client data capture, reactivation, and loyalty
- Resolve complex customer issues with diplomacy and professionalism
- Sales & Commercial Strategy
- Develop and execute sales plans to meet or exceed store targets
- Monitor KPIs daily, analyse trends, and take corrective action as needed
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Operations & Compliance
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Visual Merchandising & Brand Standards
- Ensure consistent application of visual merchandising guidelines
- Maintain a pristine and luxury retail environment
- Coordinate seasonal VM moves
- Uphold the highest standards of store presentation
Skills & Qualifications
- 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership
- Proven ability to lead and inspire teams to exceed sales and service goals
- Strong commercial and operational acumen
- Proficiency in CRM systems, POS, and retail management tools
- Excellent interpersonal, analytical, and problem-solving skills
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office (Excel, Word, Outlook)
Person Specification
- Visionary and empowering leader who leads by example
- Strong sense of ownership, accountability, and integrity
- Client-focused with a refined and polished presence
- Adaptable, composed, and able to manage change effectively
- Strategic thinker with attention to detail and strong execution skills
- Energetic, collaborative, and performance-driven
Key Performance Indicators (KPIs)
- Boutique sales revenue and profitability
- Average Transaction Value (ATV) and Units per Transaction (UPT)
- Client retention, CRM growth, and VIP sales contribution
- Staff turnover, development, and engagement scores
- Visual compliance and marketing execution
- Stock accuracy and shrink reduction
- Operational audit scores and loss prevention compliance
- Mystery shopper scores and client satisfaction (NPS)
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Manager of Performance Management in London employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Performance Management in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail scene. Attend events, join relevant groups on social media, and don’t be shy to reach out to current or former employees at Longchamp. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Longchamp’s values and culture. Think about how your experience aligns with their commitment to elegance, authenticity, and quality. Be ready to share specific examples of how you’ve demonstrated these values in your previous roles.
✨Tip Number 3
Showcase your leadership skills! As a potential Concession Manager, you’ll need to inspire and develop a high-performing team. Be prepared to discuss your approach to team management and how you’ve successfully driven results in past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Longchamp family. Good luck, we believe in you!
We think you need these skills to ace Manager of Performance Management in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! We want to see how your values align with Longchamp's commitment to elegance and quality. Share any relevant experiences that highlight your passion for delivering exceptional customer service.
Highlight Your Leadership Skills: As a potential Concession Manager, it's crucial to showcase your leadership abilities. We recommend including specific examples of how you've inspired and developed teams in the past. This will help us see how you can foster a high-performing culture at Longchamp.
Be Data-Driven: Longchamp values commercial success, so make sure to mention any experience you have with KPIs and sales strategies. We love candidates who can analyse trends and take action based on data, so don’t shy away from sharing your achievements in this area!
Tailor Your Application: Take the time to customise your application for Longchamp. We appreciate when candidates understand our brand identity and values. Make sure to reflect this in your written application by using language that resonates with our heritage and commitment to sustainability.
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their commitment to elegance, authenticity, and sustainability will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving performance. Think about specific situations where you inspired your team or improved sales, as this role is all about managing high-performing teams.
✨Client-Centric Mindset
Be ready to discuss how you've championed exceptional customer experiences in the past. Share stories that demonstrate your ability to resolve complex issues and build lasting client relationships, as this is crucial for a Concession Manager.
✨Prepare for Operational Questions
Expect questions about managing budgets, stock accuracy, and compliance. Brush up on your knowledge of retail operations and be prepared to discuss how you've successfully navigated these areas in previous roles.