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- Tasks: Lead a luxury boutique, inspire your team, and deliver exceptional client experiences.
- Company: Join Longchamp, a prestigious brand known for its elegance and craftsmanship.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be an ambassador for a luxury brand and make a real impact in retail.
- Qualifications: 4+ years in luxury retail with leadership experience and strong commercial skills.
- Other info: Dynamic environment that values diversity and empowers your career journey.
The predicted salary is between 36000 - 60000 £ per year.
Location: John Lewis Oxford Street
Reports To: Retail Manager
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.
Job Purpose
To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
Key Responsibilities
- Team Leadership & Development
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Foster an engaging, supportive, and goal-driven team culture
- Manage team scheduling and delegation to optimize boutique coverage
- Client Experience & CRM
- Champion a customer-first mindset, ensuring an exceptional service journey
- Build, manage, and grow a VIP client base through clientelling initiatives
- Drive CRM targets including client data capture, reactivation, and loyalty
- Resolve complex customer issues with diplomacy and professionalism
- Sales & Commercial Strategy
- Develop and execute sales plans to meet or exceed store targets
- Monitor KPIs daily, analyse trends, and take corrective action as needed
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Operations & Compliance
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Visual Merchandising & Brand Standards
- Ensure consistent application of visual merchandising guidelines
- Maintain a pristine and luxury retail environment
- Coordinate seasonal VM moves
- Uphold the highest standards of store presentation
Skills & Qualifications
- 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership
- Proven ability to lead and inspire teams to exceed sales and service goals
- Strong commercial and operational acumen
- Proficiency in CRM systems, POS, and retail management tools
- Excellent interpersonal, analytical, and problem-solving skills
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office (Excel, Word, Outlook)
Person Specification
- Visionary and empowering leader who leads by example
- Strong sense of ownership, accountability, and integrity
- Client-focused with a refined and polished presence
- Adaptable, composed, and able to manage change effectively
- Strategic thinker with attention to detail and strong execution skills
- Energetic, collaborative, and performance-driven
Key Performance Indicators (KPIs)
- Boutique sales revenue and profitability
- Average Transaction Value (ATV) and Units per Transaction (UPT)
- Client retention, CRM growth, and VIP sales contribution
- Staff turnover, development, and engagement scores
- Visual compliance and marketing execution
- Stock accuracy and shrink reduction
- Operational audit scores and loss prevention compliance
- Mystery shopper scores and client satisfaction (NPS)
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Concessions Manager in London employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, especially those who might know about openings at Longchamp. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into Longchamp's brand values and culture. Show us how you embody elegance, authenticity, and creativity in your past roles. We love candidates who align with our ethos!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers. Focus on showcasing your leadership skills and client-centric approach, as these are key for a Concessions Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Longchamp family right from the start.
We think you need these skills to ace Concessions Manager in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! Share your experiences with high-end retail and how they align with Longchamp's values of elegance and authenticity.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Concessions Manager role. Highlight your leadership experience and any relevant achievements that demonstrate your ability to drive commercial success and deliver exceptional client experiences.
Be Specific About Your Skills: Don’t just list your skills; provide examples of how you've used them in past roles. Whether it’s managing a team or achieving sales targets, specific anecdotes will make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Longchamp family!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their commitment to elegance, authenticity, and sustainability will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Concessions Manager, you'll need to inspire and develop a high-performing team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to foster a supportive and goal-driven culture.
✨Demonstrate Client-Centricity
Longchamp values a customer-first mindset. Be ready to discuss how you've enhanced client experiences in previous roles, including any strategies you've used to build and maintain a VIP client base.
✨Prepare for Operational Questions
Expect questions about managing store operations, compliance, and financial performance. Brush up on your knowledge of KPIs and be prepared to discuss how you've monitored and improved operational efficiency in your past positions.
