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For Companies At a Glance
- Tasks: Engage with customers, provide exceptional service, and promote luxury products.
- Company: Join Longchamp, a renowned family business in the fashion industry.
- Benefits: Enjoy competitive salary, bonuses, health cover, and generous holiday allowance.
- Why this job: Be part of a creative team and make memorable customer experiences.
- Qualifications: 3+ years in luxury retail, strong communication skills, and a passion for customer service.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Fixed-Term until 03/01/2027
Location: Selfridges Trafford - Manchester
Reports To: Concession Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Customer service
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines.
- Listening to and identifying the customer's needs.
- Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience.
- Developing an effective sales pitch.
- Demonstrating proficiency in complementary and additional sales techniques.
- Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs.
- Sales and promotions preparations.
Clienteling
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer.
- Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
- Key holder for opening and closing the store, if applicable and as required.
- Opening and closing the checkout, cashing up when necessary.
- Ticketing when necessary.
- Deliveries and Floor replenishment, when necessary.
- Ensuring that the store operates efficiently.
- Ensuring that products are displayed in line with the company's image and merchandising standards.
- Assisting with annual and rolling stock-takes.
- Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment. You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity. Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in a team. A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required. Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply. Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- ClassPass Contribution
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate Full-Time in England employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate Full-Time in England
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Longchamp's history, values, and product lines. This will not only impress your interviewers but also help you connect with their mission of delivering impeccable customer service.
✨Tip Number 2
Practice your sales pitch! Think about how you would introduce Longchamp products to a customer. Role-play with a friend or in front of a mirror to build confidence and refine your approach. Remember, it’s all about creating that memorable experience for the customer!
✨Tip Number 3
Show off your interpersonal skills! During interviews, be sure to highlight your ability to listen and respond to customer needs. Share examples of how you've built customer loyalty in the past – this is key in a luxury retail environment like Longchamp.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Longchamp team. Let’s get you that Sales Associate role!
We think you need these skills to ace Sales Associate Full-Time in England
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When you're writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm and how you've gone above and beyond for customers in the past.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Use keywords from the job description and showcase relevant skills and experiences that align with what Longchamp is looking for. We want to see how you fit into our world!
Highlight Your Customer Service Skills: Customer service is key in this role, so be sure to emphasise your experience in providing exceptional service. Share examples of how you've handled customer complaints or created memorable shopping experiences to demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their commitment to craftsmanship and customer service will help you connect with the brand during your conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you identified customer needs and resolved issues, as this aligns perfectly with what they’re looking for in a Sales Associate.
✨Demonstrate Your Passion for Luxury Retail
Express your enthusiasm for luxury retail and why you want to work with Longchamp specifically. Share any relevant experiences that showcase your dedication to providing a memorable shopping experience.
✨Prepare Questions to Ask
Think of insightful questions to ask your interviewer about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
