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For Companies At a Glance
- Tasks: Deliver exceptional service and create a luxurious shopping experience for customers.
- Company: Join Longchamp, a prestigious luxury brand with a rich Parisian heritage.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and staff discounts.
- Why this job: Be a brand ambassador and connect with clients through your passion for luxury.
- Qualifications: Retail experience, strong communication skills, and a love for fashion are essential.
- Other info: Flexible hours and opportunities for personal and professional growth in a diverse environment.
The predicted salary is between 24000 - 36000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage.
- Communicate brand stories and product features with confidence and clarity.
- Stay updated on new arrivals, seasonal launches, and promotional activities.
Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy.
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture.
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium.
- Strong interpersonal and communication skills.
- POS system knowledge and basic MS Office familiarity.
- Fluent in English (additional languages preferred).
- Passion for fashion, customer service, and luxury brands.
Person Specification
- Outgoing, polished, and professional demeanour.
- Service-driven and problem solving.
- Team player with a proactive attitude.
- Detail-oriented, punctual, and dependable.
- Organized, and able to prioritize daily tasks.
- Flexible with scheduling including weekends, evenings, and holidays.
Key Performance Indicators (KPIs)
- Personal sales revenue.
- Conversion rate (footfall to sales).
- Average transaction value (ATV) and Units per Transaction (UPT).
- Client satisfaction feedback and mystery shopper results.
- CRM entry completion and data quality.
- Visual merchandising compliance.
Benefits
- Competitive salary.
- Monthly and annual performance bonuses.
- Enhanced pension contribution.
- Generous holiday allowance after qualifying period.
- Private health cover after qualifying period.
- Enhanced Maternity, Paternity and adoption pay.
- Staff discount.
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate in England employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in England
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Longchamp's products, history, and values. This knowledge will help you connect with the team and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Sales Associate, you'll be the face of the brand. Work on your communication and interpersonal skills to create that warm, personalised experience for customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and maybe even give you a heads-up on job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Longchamp family. Don’t miss out!
We think you need these skills to ace Sales Associate in England
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! Share why you're excited about the opportunity to work with Longchamp and how you connect with their values of elegance and authenticity.
Tailor Your Experience: Make sure to highlight your relevant retail experience, especially in luxury settings. We want to see how your skills align with the role of a Sales Associate, so be specific about your achievements and how they relate to providing exceptional customer service.
Be Personable and Professional: Your written application should reflect the polished and professional demeanour we value at Longchamp. Use a friendly tone while maintaining professionalism, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Longchamp
✨Know Your Products
Before the interview, dive deep into Longchamp's product range and brand heritage. Familiarise yourself with their iconic items like the Le Pliage® and understand the craftsmanship behind them. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your alignment with Longchamp's commitment to delivering a luxurious shopping experience.
✨Embrace the Brand Values
Familiarise yourself with Longchamp's core values: Elegance, Authenticity, Creativity, Quality, and Sustainability. Be ready to share how you embody these values in your work. For instance, think of a time when you demonstrated creativity in problem-solving or upheld quality in your service.
✨Dress the Part
As a potential Sales Associate, your appearance matters. Dress elegantly and professionally for the interview, reflecting the luxury brand image of Longchamp. This not only shows respect for the company but also gives a glimpse of how you would represent the brand in-store.
