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- Tasks: Lead a dynamic sales team and deliver exceptional luxury service.
- Company: Join Longchamp, a prestigious luxury brand with a rich Parisian heritage.
- Benefits: Enjoy competitive salary, performance bonuses, and generous holiday allowance.
- Other info: Embrace a culture of diversity and personal growth at Longchamp.
- Why this job: Be part of a vibrant team and shape the luxury retail experience.
- Qualifications: 3-5 years in luxury retail and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation.
As a key member of the boutique leadership team, the Assistant Store Manager plays a vital role in supporting the Store Manager to lead business operations, deliver exceptional service, and drive team development. This position helps to maintain Longchamp’s standards of excellence across all areas of boutique performance.
Job Purpose
To support the Store Manager in all aspects of boutique management—including sales performance, team leadership, operations, and client engagement—while acting as a role model of Longchamp’s values and standards. The Assistant Store Manager leads day-to-day floor operations and ensures smooth, efficient, and client-centred service.
Responsibilities
- Lead and motivate the sales team during daily operations
- Support recruitment, onboarding, and training of team members
- Conduct daily briefings, performance coaching, and mentorship
- Create a motivating environment focused on team growth and development
- Act as the Store Manager in their absence, ensuring leadership continuity
Client Experience & Clientelling
- Maintain the highest standard of personalized luxury service
- Encourage and monitor CRM engagement, including new client capture and VIP retention
- Resolve elevated client concerns with professionalism and brand alignment
- Coach staff on building long-term customer relationships through exceptional service
- Support the achievement of daily, weekly, and monthly sales goals
- Monitor individual and team KPIs; drive improvement through action plans
- Identify commercial opportunities on the sales floor and in client behaviour
- Ensure full engagement in store campaigns and product launches
Operations & Compliance
- Oversee stock management, deliveries, and transfers
- Ensure store opening, closing, and cash-handling procedures are executed properly
- Uphold loss prevention protocols and ensure audit compliance
- Assist with workforce planning and administrative tasks as delegated
Visual Merchandising & Brand Representation
- Ensure consistent adherence to visual merchandising guidelines
- Collaborate with VM team to execute floor set changes and in-store animations
- Maintain a premium environment reflective of the brand’s aesthetic
- Support the integration of marketing and visual initiatives into the store experience
Skills & Qualifications
- 3–5 years of experience in luxury or premium retail
- At least 1–2 years in a supervisory or assistant management role
- Strong leadership and coaching skills
- Proficiency in sales reporting, CRM, and inventory systems
- Excellent communication and interpersonal abilities
- Fluent in English; other languages a plus
- Proficient in MS Office and retail POS platforms
Person Specification
- Professional and refined presence with a client-first mindset
- Solution-focused, adaptable, and calm under pressure
- Motivated by results and team success
- Leads by example with integrity and consistency
- Flexible and willing to work evenings, weekends, and holidays as needed
Key Performance Indicators (KPIs)
- Achievement of store and individual sales targets
- Client retention, CRM capture rates, and VIP contribution
- Mystery shopper results and client feedback scores
- Staff training completion and performance progression
- Inventory accuracy, stock loss, and shrink prevention
- Compliance with visual standards and store audits
- Floor efficiency and productivity (coverage, conversion, ATV, UPT)
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales, Management, and Business Development
Industries: Retail Luxury Goods and Jewelry, Retail Apparel and Fashion
Assistant Manager - Ready to Wear Expert in England employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Ready to Wear Expert in England
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Longchamp's history, products, and values. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for role-play scenarios! As an Assistant Manager, you'll need to demonstrate your leadership and client engagement skills. Practising these situations can boost your confidence during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Longchamp team. Let's make it happen!
We think you need these skills to ace Assistant Manager - Ready to Wear Expert in England
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with Longchamp's values and standards. Share specific examples of how you've delivered exceptional service in the past.
Highlight Leadership Skills: As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've motivated others or coached team members to success. We’re looking for those who can inspire and drive results!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific responsibilities from the job description and explain how your skills match them. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Longchamp and our culture!
How to prepare for a job interview at Longchamp
✨Know Your Brand Inside Out
Before the interview, dive deep into Longchamp's history, values, and product lines. Familiarise yourself with their iconic pieces like the Le Pliage® and understand what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated others. Highlight how you can create a positive environment that aligns with Longchamp’s values of excellence and client-first service.
✨Prepare for Client-Centric Scenarios
Expect questions about handling client concerns and delivering exceptional service. Think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you would encourage CRM engagement and build long-term relationships, as these are key aspects of the role.
✨Understand Sales Metrics and KPIs
Familiarise yourself with retail KPIs such as sales targets, client retention rates, and inventory management. Be prepared to discuss how you’ve used data to drive performance improvements in previous roles. Showing that you can monitor and enhance store performance will resonate well with the interviewers.