At a Glance
- Tasks: Deliver exceptional service and create a luxurious shopping experience for customers.
- Company: Join Longchamp, a prestigious luxury brand with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and staff discounts.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and represent a globally loved luxury brand.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
The predicted salary is between 12 - 15 € per hour.
Part-time Sales Associate (22.5 hour) - John Lewis Edinburgh
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation.
As a key member of Longchamp's boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp's luxury standards.
Key Responsibilities
- Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
- Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage.
- Communicate brand stories and product features with confidence and clarity.
- Stay updated on new arrivals, seasonal launches, and promotional activities.
- Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy.
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture.
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium
- Strong interpersonal and communication skills
- POS system knowledge and basic MS Office familiarity
- Fluent in English (additional languages preferred)
- Passion for fashion, customer service, and luxury brands
Person Specification
- Outgoing, polished, and professional demeanour
- Service-driven and problem solving
- Team player with a proactive attitude
- Detail-oriented, punctual, and dependable
- Organized, and able to prioritize daily tasks
- Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
- Personal sales revenue
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
- Visual merchandising compliance
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences.
Sales Associate - 22.5 hour in Edinburgh employer: Longchamp
Longchamp is an exceptional employer that offers a vibrant and inclusive work culture in the heart of Edinburgh, where Sales Associates can thrive in a luxury retail environment. With competitive salaries, performance bonuses, and generous holiday allowances, employees are supported in their personal and professional growth while embodying the brand's core values of elegance, authenticity, and sustainability. The commitment to diversity and a collaborative atmosphere ensures that every team member feels valued and empowered to deliver outstanding service to clients.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - 22.5 hour in Edinburgh
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Longchamp's history, products, and values. This way, you can show off your passion and knowledge during the chat, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations or upsell products. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Dress to impress! Since you're applying for a luxury brand, make sure your outfit reflects that elegance and professionalism. First impressions matter, so show them you can embody the Longchamp style right from the get-go.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Associate - 22.5 hour in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury retail shine through! Share why you're excited about the Sales Associate role at Longchamp and how you connect with their values of elegance and authenticity.
Tailor Your Experience:Make sure to highlight your relevant experience in retail, especially if it's in luxury or premium settings. We want to see how your skills align with the responsibilities of welcoming customers and building long-term relationships.
Be Personable:Remember, you're applying for a role that’s all about creating a personalised shopping experience. Use a friendly tone in your application to reflect your outgoing and polished demeanour, just like you'd interact with clients in-store.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Longchamp!
How to prepare for a job interview at Longchamp
✨Know Your Brand
Before the interview, dive deep into Longchamp's history, values, and product range. Being able to discuss their craftsmanship and brand heritage will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you went above and beyond to create a personalised experience, as this aligns perfectly with the role of a Sales Associate.
✨Dress the Part
Since Longchamp is a luxury brand, make sure to dress elegantly for your interview. This not only reflects your understanding of the brand's image but also demonstrates your professionalism and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the boutique's operations, team dynamics, or upcoming product launches. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
