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For Companies At a Glance
- Tasks: Deliver exceptional service and create a luxurious shopping experience for customers.
- Company: Join Longchamp, a prestigious luxury brand with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and private health cover.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: Retail experience preferred; passion for fashion and customer service is essential.
- Other info: Flexible hours and opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationships with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage.
- Communicate brand stories and product features with confidence and clarity.
- Stay updated on new arrivals, seasonal launches, and promotional activities.
Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy.
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture.
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium.
- Strong interpersonal and communication skills.
- POS system knowledge and basic MS Office familiarity.
- Fluent in English (additional languages preferred).
- Passion for fashion, customer service, and luxury brands.
Person Specification
- Outgoing, polished, and professional demeanour.
- Service-driven and problem solving.
- Team player with a proactive attitude.
- Detail-oriented, punctual, and dependable.
- Organized, and able to prioritize daily tasks.
- Flexible with scheduling including weekends, evenings, and holidays.
Key Performance Indicators (KPIs)
- Personal sales revenue.
- Conversion rate (footfall to sales).
- Average transaction value (ATV) and Units per Transaction (UPT).
- Client satisfaction feedback and mystery shopper results.
- CRM entry completion and data quality.
- Visual merchandising compliance.
Benefits
- Competitive salary.
- Monthly and annual performance bonuses.
- Enhanced pension contribution.
- Generous holiday allowance after qualifying period.
- Private health cover after qualifying period.
- Enhanced Maternity, Paternity and adoption pay.
- Staff discount.
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate - Bluewater John Lewis in Dartford employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Bluewater John Lewis in Dartford
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Longchamp's history, products, and values. This way, you can show off your passion for the brand and how you align with their commitment to elegance and quality.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or upsell a product. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Dress to impress! Since you're applying for a luxury brand, make sure your outfit reflects that. Show them you understand the importance of presentation and embody the polished, professional demeanour they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Sales Associate - Bluewater John Lewis in Dartford
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! Share why you’re excited about the opportunity to work with Longchamp and how you connect with their values of elegance and authenticity.
Tailor Your Experience: Make sure to highlight any relevant retail experience, especially in luxury settings. We want to see how your past roles have prepared you to deliver that exceptional, personalised service we value so much at Longchamp.
Be Personable and Professional: Your written application should reflect the polished and professional demeanour we’re looking for. Use a friendly tone while maintaining professionalism, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role at Longchamp!
How to prepare for a job interview at Longchamp
✨Know Your Brand
Before heading into the interview, make sure you’ve done your homework on Longchamp. Familiarise yourself with their products, craftsmanship, and brand heritage. Being able to discuss specific items like the Le Pliage® and what makes them special will show your genuine interest and enthusiasm.
✨Showcase Your Customer Service Skills
As a Sales Associate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your ability to create a warm, personalised shopping experience that aligns with Longchamp’s luxury standards.
✨Dress the Part
Since you’re applying for a luxury brand, it’s important to reflect that in your appearance. Dress elegantly and professionally for the interview. This not only shows respect for the brand but also gives the interviewer a glimpse of how you would represent Longchamp in-store.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team culture, training opportunities, or how they measure success in sales. This demonstrates your interest in the role and helps you assess if the company aligns with your values and career goals.
