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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Longchamp, a renowned Parisian brand known for its beautiful craftsmanship and family values.
- Benefits: Enjoy competitive pay, bonuses, generous holidays, and private health cover.
- Why this job: Be part of a creative environment with growth opportunities in a thriving international company.
- Qualifications: No specific qualifications required; just bring your passion and commitment!
- Other info: Work in a stylish concession at Brent Cross, surrounded by fashion enthusiasts.
The predicted salary is between 36000 - 60000 £ per year.
Location - Longchamp Concession within Brent Cross Fenwick Department
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Responsibilities:
- Sales management
- Ensuring an excellent customer experience in the store by enforcing the company's procedures
- Passing on the targets set by management to the team and ensuring that they focus on the indicators set (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...)
- Helping to implement any corrective measures required to increase sales (merchandising, stock, CRM, team motivation…)
- Assisting in setting up the clienteling strategy to build a high-quality customer portfolio and identify high-potential customers
- Using the retail space to best advantage in accordance with merchandising concepts and guidelines
- Organising and structuring work in the store
- Leading team meetings and ensuring that internal and external messages are clearly understood
- Personnel management/staff development
- All personnel management tasks (planning, dealing with conduct issues and decline in performance...)
- Helping to assess the performance of a new member of staff
- Playing a proactive role in developing employees' skills and identifying and cultivating talents
- Motivating the team to ensure a continued improvement in sales results
- Coaching and training teams
- Setting targets for the team and informing members of results
- Taking part in annual/quarterly evaluations
- Administrative management
- All administrative tasks (after-sales service, reporting, restocking...)
- Opening and closing the concession, monitoring cash flow, managing deliveries
- Ensuring a healthy amount of stock based on the level of business in the store
- Organising restocks if necessary based on sales
- Guaranteeing impeccable after-sales service
- Organising and conducting annual and rolling stock-takes
- Helping to monitor and coordinate general services (maintenance, cleaning, repairs in the store, ordering of supplies...)
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Concessions Manager - Brent Cross (Hendon) employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager - Brent Cross (Hendon)
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product range. Understanding their commitment to craftsmanship and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in retail settings. Highlight specific instances where you motivated staff or improved sales performance.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current best practices can set you apart as a candidate who is proactive and forward-thinking.
✨Tip Number 4
Network with professionals in the luxury retail sector. Engaging with others in the industry can provide insights into the role and may even lead to referrals or recommendations for your application.
We think you need these skills to ace Concessions Manager - Brent Cross (Hendon)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Longchamp's values and mission. Highlight your understanding of their commitment to craftsmanship and customer experience in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in sales management and team leadership. Use specific examples that demonstrate your ability to enhance customer loyalty and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and retail. Discuss how your skills align with the responsibilities listed in the job description, particularly in personnel management and customer service.
Showcase Your Achievements: In your application, include quantifiable achievements from previous roles, such as sales increases or successful team development initiatives. This will help illustrate your capability to drive results.
How to prepare for a job interview at Longchamp
✨Show Your Passion for the Brand
Longchamp values creativity and a love for fashion. Make sure to express your enthusiasm for their products and the brand's heritage during the interview. Share any personal experiences with Longchamp items or similar brands to demonstrate your genuine interest.
✨Demonstrate Leadership Skills
As a Concessions Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff. Highlight any specific achievements in improving team performance or sales results.
✨Understand Sales Metrics
Familiarise yourself with key retail metrics such as turnover, customer loyalty, and average transaction value. Be ready to discuss how you would use these indicators to drive sales and improve customer experience in the store.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as handling a decline in performance or managing stock levels, and prepare thoughtful responses that showcase your strategic thinking.
