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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive sales in a vibrant retail environment.
- Company: Join Longchamp, a renowned Parisian brand known for its exquisite craftsmanship and commitment to quality.
- Benefits: Enjoy competitive pay, performance bonuses, generous holidays, and private health cover after qualifying period.
- Why this job: Be part of a creative, inclusive culture that values personal growth and offers exciting career opportunities.
- Qualifications: No specific qualifications required; just bring your passion for retail and a desire to learn!
- Other info: This role is perfect for those looking to make an impact in a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Selfridges Manchester Exchange
Reports To: Retail Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Responsibilities:
- Sales management
- Ensuring an excellent customer experience in the store by enforcing the company's procedures
- Passing on the targets set by management to the team and ensuring that they focus on the indicators set (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...)
- Helping to implement any corrective measures required to increase sales (merchandising, stock, CRM, team motivation…)
- Assisting in setting up the clienteling strategy to build a high-quality customer portfolio and identify high-potential customers
- Using the retail space to best advantage in accordance with merchandising concepts and guidelines
- Organising and structuring work in the store
- Leading team meetings and ensuring that internal and external messages are clearly understood
- All personnel management tasks (planning, dealing with conduct issues and decline in performance...)
- Helping to assess the performance of a new member of staff
- Playing a proactive role in developing employees' skills and identifying and cultivating talents
- Motivating the team to ensure a continued improvement in sales results
- Coaching and training teams
- Setting targets for the team and informing members of results
- Taking part in annual/quarterly evaluations
- All administrative tasks (after-sales service, reporting, restocking...)
- Opening and closing the concession, monitoring cash flow, managing deliveries
- Ensuring a healthy amount of stock based on the level of business in the store
- Organising restocks if necessary based on sales
- Guaranteeing impeccable after-sales service
- Organising and conducting annual and rolling stock-takes
- Helping to monitor and coordinate general services (maintenance, cleaning, repairs in the store, ordering of supplies...)
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Concessions Manager employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product offerings. Understanding their commitment to craftsmanship and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in retail settings. Highlight specific instances where you motivated staff or improved sales performance.
✨Tip Number 3
Research the latest trends in retail management and customer service, particularly in the luxury sector. Being knowledgeable about current practices can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Network with current or former employees of Longchamp or similar brands. Gaining insights from their experiences can provide you with valuable information that may help you during the interview process.
We think you need these skills to ace Concessions Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concessions Manager at Longchamp. Tailor your application to highlight relevant experience in sales management, customer service, and team leadership.
Craft a Compelling CV: Your CV should reflect your experience in retail management, particularly in areas like sales performance, staff development, and administrative tasks. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for the brand and the fashion industry. Highlight your understanding of Longchamp's values and how your skills align with their commitment to excellent customer service and team motivation.
Showcase Your Leadership Skills: Emphasise your experience in leading teams and developing staff. Provide examples of how you've motivated teams to achieve sales targets and improved customer experiences in previous positions.
How to prepare for a job interview at Longchamp
✨Understand the Brand
Before your interview, take some time to research Longchamp's history, values, and product offerings. Being able to discuss how you align with their commitment to craftsmanship and diversity will show your genuine interest in the brand.
✨Showcase Your Sales Management Skills
Prepare examples from your past experiences where you've successfully managed sales targets or improved customer experiences. Highlight specific metrics or outcomes to demonstrate your impact on previous teams.
✨Emphasise Team Development
As a Concessions Manager, you'll be responsible for staff development. Be ready to discuss your approach to coaching and motivating team members, and share any successful strategies you've implemented in the past.
✨Prepare Questions
Have a list of thoughtful questions ready to ask during the interview. This could include inquiries about the company's future plans in the UK market or how they support employee growth. It shows you're engaged and thinking long-term.
