Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive sales.
- Company: Join Longchamp, a renowned family business known for its stylish leather goods.
- Benefits: Enjoy competitive pay, bonuses, health cover, and generous holiday allowance.
- Why this job: Be part of a creative culture that values individuality and personal growth.
- Qualifications: No specific qualifications required; just bring your passion and motivation!
- Other info: Longchamp champions diversity and inclusion in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Location: Selfridges Manchester Exchange
Reports To: Retail Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Responsibilities:
- Sales management
- Ensuring an excellent customer experience in the store by enforcing the company's procedures
- Passing on the targets set by management to the team and ensuring that they focus on the indicators set (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...)
- Helping to implement any corrective measures required to increase sales (merchandising, stock, CRM, team motivation…)
- Assisting in setting up the clienteling strategy to build a high-quality customer portfolio and identify high-potential customers
- Using the retail space to best advantage in accordance with merchandising concepts and guidelines
- Organising and structuring work in the store
- Leading team meetings and ensuring that internal and external messages are clearly understood
- Personnel management/staff development
- All personnel management tasks (planning, dealing with conduct issues and decline in performance...)
- Helping to assess the performance of a new member of staff
- Playing a proactive role in developing employees' skills and identifying and cultivating talents
- Motivating the team to ensure a continued improvement in sales results
- Coaching and training teams
- Setting targets for the team and informing members of results
- Taking part in annual/quarterly evaluations
- Administrative management
- All administrative tasks (after-sales service, reporting, restocking...)
- Opening and closing the concession, monitoring cash flow, managing deliveries
- Ensuring a healthy amount of stock based on the level of business in the store
- Organising restocks if necessary based on sales
- Guaranteeing impeccable after-sales service
- Organising and conducting annual and rolling stock-takes
- Helping to monitor and coordinate general services (maintenance, cleaning, repairs in the store, ordering of supplies...)
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product offerings. Understanding their commitment to craftsmanship and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated staff or improved sales performance, as this is crucial for the Concessions Manager role.
✨Tip Number 3
Research the retail landscape in Manchester and understand the competitive environment. Being knowledgeable about local trends and customer preferences can set you apart as a candidate who is ready to drive sales and enhance customer loyalty.
✨Tip Number 4
Prepare to discuss your strategies for clienteling and building a high-quality customer portfolio. Having a clear plan on how to identify and engage high-potential customers will demonstrate your proactive approach to sales management.
We think you need these skills to ace Concessions Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales management and personnel development. Use specific examples that demonstrate your ability to enhance customer experience and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the brand and your understanding of the role. Mention how your skills align with Longchamp's values, particularly in fostering an inclusive and diverse work environment.
Showcase Leadership Skills: In your application, emphasise your leadership and coaching abilities. Provide examples of how you've motivated teams and improved performance in previous roles, as this is crucial for the Concessions Manager position.
Highlight Customer-Centric Approach: Demonstrate your commitment to excellent customer service. Include instances where you successfully implemented strategies to enhance customer loyalty and satisfaction, which are key responsibilities of the role.
How to prepare for a job interview at Longchamp
✨Understand the Brand
Before your interview, take some time to research Longchamp's history, values, and product offerings. Being able to discuss the brand's commitment to craftsmanship and its international presence will show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Concessions Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff. Highlight any specific achievements related to sales management or team performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer service challenges. Think of scenarios where you improved sales or resolved conflicts within a team, and be ready to discuss the outcomes.
✨Emphasise Your Customer-Centric Approach
Longchamp values an excellent customer experience. Be prepared to discuss how you would implement clienteling strategies and enhance customer loyalty. Share any relevant experiences where you successfully improved customer satisfaction.
