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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales in a vibrant retail environment.
- Company: Join Longchamp, a renowned family business known for its beautiful fashion and leather goods.
- Benefits: Enjoy competitive pay, bonuses, generous holidays, private health cover, and staff discounts.
- Why this job: Be part of a creative team in a supportive culture that values personal growth and innovation.
- Qualifications: No specific qualifications required; just bring your passion for retail and leadership skills.
- Other info: This role is for a six-month Pop-Up at Selfridges, perfect for gaining valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth. We are now looking to recruit a Concession Manager for our initial six months Pop-Up within Selfridges.
Responsibilities:
- Sales management
- Ensuring an excellent customer experience in the store by enforcing the company's procedures
- Passing on the targets set by management to the team and ensuring that they focus on the indicators set (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...)
- Helping to implement any corrective measures required to increase sales (merchandising, stock, CRM, team motivation…)
- Assisting in setting up the clienteling strategy to build a high-quality customer portfolio and identify high-potential customers
- Using the retail space to best advantage in accordance with merchandising concepts and guidelines
- Organising and structuring work in the store
- Leading team meetings and ensuring that internal and external messages are clearly understood
- Personnel management/staff development
- All personnel management tasks (planning, dealing with conduct issues and decline in performance...)
- Helping to assess the performance of a new member of staff
- Playing a proactive role in developing employees' skills and identifying and cultivating talents
- Motivating the team to ensure a continued improvement in sales results
- Coaching and training teams
- Setting targets for the team and informing members of results
- Taking part in annual/quarterly evaluations
- Administrative management
- All administrative tasks (after-sales service, reporting, restocking...)
- Opening and closing the concession, monitoring cash flow, managing deliveries
- Ensuring a healthy amount of stock based on the level of business in the store
- Organising restocks if necessary based on sales
- Guaranteeing impeccable after-sales service
- Organising and conducting annual and rolling stock-takes
- Helping to monitor and coordinate general services (maintenance, cleaning, repairs in the store, ordering of supplies...)
Benefits:
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Concession Manager employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product offerings. Understanding their commitment to craftsmanship and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the fashion retail industry, especially with professionals who have experience in concession management. Attend relevant events or join online forums to gain insights and make connections that could support your application.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that improved sales and customer satisfaction. Highlighting your hands-on experience with team motivation and performance management will set you apart.
✨Tip Number 4
Showcase your understanding of the UK market and consumer behaviour. Being able to articulate how you would adapt Longchamp's strategies to fit this market will demonstrate your proactive thinking and suitability for the role.
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concession Manager at Longchamp. Tailor your application to highlight relevant experience in sales management, customer service, and team leadership.
Craft a Compelling CV: Your CV should reflect your experience in retail management, particularly in areas like sales performance, staff development, and administrative tasks. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for fashion and luxury goods, and explain why you want to work with Longchamp. Highlight your skills in motivating teams and enhancing customer experiences, aligning them with the company's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Longchamp
✨Understand the Brand
Before your interview, take some time to research Longchamp's history, values, and product offerings. Being able to discuss how their commitment to craftsmanship and diversity aligns with your own values will show your genuine interest in the brand.
✨Showcase Your Sales Management Skills
Prepare examples from your past experiences where you successfully managed sales targets or improved customer experience. Highlight specific metrics or achievements that demonstrate your ability to drive results in a retail environment.
✨Emphasise Team Leadership Experience
As a Concession Manager, you'll be leading a team. Be ready to discuss your approach to personnel management, including how you've motivated teams, handled performance issues, and developed staff skills in previous roles.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview about the company's goals for the UK market, the team dynamics, and how success is measured in this role. This shows your enthusiasm and helps you assess if the position is the right fit for you.
