Concession Manager page is loaded## Concession Managerlocations: LONDONtime type: Full timeposted on: Posted Todayjob requisition id: JR100275Longchamp is a family-owned, independent company driven by optimism and creativity, with a strong international presence.Operating in more than 25 countries and supported by a global network of over 4,000 employees, the Maison continues to grow in France and abroad. To support this development, we are looking for free-spirited, creative, and committed talents who wish to evolve in a demanding yet caring environment.Joining Longchamp means becoming part of a world-renowned family business with more than 70 years of heritage, defined by excellence, innovation, and craftsmanship.By joining our teams, you will help perpetuate Longchamp's legacy of exceptional craftsmanship while shaping its future.### **Key Responsibilities**###**Team Leadership & Development*** Recruit, onboard, train, and retain top talent aligned with Longchamp values* Conduct regular performance reviews and coaching sessions* Foster an engaging, supportive, and goal-driven team culture* Manage team scheduling and delegation to optimize boutique coverage**Client Experience & CRM*** Champion a customer-first mindset, ensuring an exceptional service journey* Build, manage, and grow a VIP client base through clientelling initiatives* Drive CRM targets including client data capture, reactivation, and loyalty* Resolve complex customer issues with diplomacy and professionalism**Sales & Commercial Strategy*** Develop and execute sales plans to meet or exceed targets* Monitor KPIs daily, analyse trends, and take corrective action as needed* Partner with local management on forecasts, opportunities, and challenges* Leverage morning briefs to update the team on current performance and action plan**Operations & Compliance*** Ensure compliance with operational, HR, security, and loss prevention policies* Manage concession budgets, payroll, and controllable expenses* Oversee stock management, deliveries, inventory accuracy, and shrinkage* Lead concession audits and ensure all operational procedures are properly followed**Visual Merchandising & Brand Standards*** Ensure consistent application of visual merchandising guidelines* Maintain a pristine and luxury retail environment* Coordinate seasonal VM moves* Uphold the highest standards of concession presentationJoining Longchamp means becoming part of an international, family-owned Maison where creativity, high standards, and a strong sense of teamwork shape everyday life.As a human-sized company driven by an entrepreneurial culture, it encourages everyone to fully engage in their role, take initiative, and develop their talents in a dynamic and stimulating environment.Inspired by the energy of Paris and its spirit of freedom, Longchamp brings together curious, committed, and passionate individuals, united by the desire to create refined and meaningful objects, designed to accompany life with elegance.
Concession Manager employer: Longchamp
Longchamp is an exceptional employer that offers a luxurious work environment in the heart of London, where Sales Associates can thrive in a culture of elegance, creativity, and authenticity. With competitive salaries, performance bonuses, and generous holiday allowances, employees are supported in their professional growth while being part of a diverse team that values individual contributions. The commitment to sustainability and responsible business practices further enhances the rewarding experience of working for a brand renowned for its craftsmanship and heritage.
