At a Glance
- Tasks: Deliver exceptional service and manage stock in a luxury retail environment.
- Company: Join Longchamp, a prestigious luxury brand with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, health cover, and generous holiday allowance.
- Other info: Flexible scheduling and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values creativity and customer experience.
- Qualifications: Retail experience, strong communication skills, and a passion for luxury.
The predicted salary is between 30000 - 40000 € per year.
Full-time Senior Sales Associate with stock responsibilities - Harrods
Reports To: Concession Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
- Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
- Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage.
- Communicate brand stories and product features with confidence and clarity.
- Stay updated on new arrivals, seasonal launches, and promotional activities.
- Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy.
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture.
- Stock: assist with all stock deliveries and sales floor replenishment, support with stock inventories, ensuring efficient levels maintained, ensure stock merchandise is kept in pristine condition, take part in weekly Stock counts, check stocks at opening and closing, ensure all merchandise is correctly ticketed and security tagged, ensure all stock areas are maintained to a high level, protect stock from loss or damage, assist in conducting regular stock takes as and when requested by Head Office.
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium.
- Strong interpersonal and communication skills.
- POS system knowledge and basic MS Office familiarity.
- Fluent in English (additional languages preferred).
- Passion for fashion, customer service, and luxury brands.
Person Specification
- Outgoing, polished, and professional demeanour.
- Service-driven and problem solving.
- Team player with a proactive attitude.
- Detail-oriented, punctual, and dependable.
- Organized, and able to prioritize daily tasks.
- Flexible with scheduling including weekends, evenings, and holidays.
Key Performance Indicators (KPIs)
- Personal sales revenue.
- Conversion rate (footfall to sales).
- Average transaction value (ATV) and Units per Transaction (UPT).
- Client satisfaction feedback and mystery shopper results.
- CRM entry completion and data quality.
- Visual merchandising compliance.
Benefits
- Competitive salary.
- Monthly and annual performance bonuses.
- Enhanced pension contribution.
- Generous holiday allowance after qualifying period.
- Private health cover after qualifying period.
- Enhanced Maternity, Paternity and adoption pay.
- Staff discount.
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Senior Sales Stock Associate - Harrods in City of London employer: Longchamp
Longchamp is an exceptional employer that offers a luxurious work environment at its iconic Harrods location, where employees are empowered to deliver personalised service and build lasting client relationships. With a commitment to employee growth, competitive benefits including performance bonuses and private health cover, and a culture that values diversity and innovation, Longchamp provides a rewarding career path for those passionate about luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Stock Associate - Harrods in City of London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Longchamp's history, products, and values. This way, you can show off your passion for the brand and how you align with their luxury standards.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or upsell a product. Role-playing with a friend can help you feel more confident and prepared for those real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Longchamp. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to that luxurious shopping experience.
We think you need these skills to ace Senior Sales Stock Associate - Harrods in City of London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through! Share specific experiences that highlight your enthusiasm for high-quality products and exceptional customer service. We want to see how you embody the elegance and authenticity that Longchamp stands for.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and values mentioned in the job description. Use keywords from the listing to demonstrate that you understand what Longchamp is all about. This shows us that you're not just sending a generic application!
Highlight Your Team Spirit:Since this role involves working closely with others, emphasise your teamwork skills in your application. Share examples of how you've collaborated with colleagues to achieve goals or enhance customer experiences. We love seeing candidates who can contribute to a positive team culture!
Keep It Professional Yet Personal:While we want to see your personality, remember to maintain a professional tone throughout your application. Balance your unique voice with a polished presentation. And don’t forget to apply through our website – it’s the best way for us to get your application directly!
How to prepare for a job interview at Longchamp
✨Know Your Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product range. Familiarise yourself with their iconic items like the Le Pliage® and understand what makes their craftsmanship stand out. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a challenging situation. Highlighting these experiences will demonstrate your alignment with Longchamp's commitment to providing a luxurious shopping experience.
✨Dress the Part
As you're applying for a luxury retail position, your appearance matters. Dress elegantly and professionally for the interview, reflecting the brand's style. This not only shows respect for the company but also gives a glimpse of how you would represent Longchamp on the sales floor.
✨Prepare Questions That Matter
Think of insightful questions to ask your interviewers about the role, team dynamics, or Longchamp's future plans. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Plus, it demonstrates that you're serious about contributing to their success.
