At a Glance
- Tasks: Deliver exceptional client service and lead a team in a luxury retail environment.
- Company: Join Longchamp, a prestigious luxury brand with a rich Parisian heritage.
- Benefits: Enjoy competitive salary, performance bonuses, and generous holiday allowance.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Be a part of a dynamic team that values creativity and excellence in service.
- Qualifications: 2-3 years in luxury retail with strong customer service and sales skills.
The predicted salary is between 30000 - 40000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation.
As a Senior Sales Associate, you are a key player on the boutique team—combining deep product knowledge, exceptional client service, and leadership presence to support both customer experience and team performance.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Senior Sales Associates lead by example and contribute to a culture of respect, team collaboration, and elevated service.
Job Purpose
To serve as a role model on the sales floor by delivering exceptional client service, meeting and exceeding personal sales goals, and supporting junior staff with day-to-day selling and service standards. The Senior Sales Associate acts as a product expert and clienteling ambassador, helping to drive performance and uphold Longchamp’s luxury values.
Key Responsibilities
- Client Service & Sales Leadership
- Deliver world-class service to each client, providing tailored styling advice and storytelling around Longchamp’s heritage and product craftsmanship
- Actively drive personal sales and assist others in achieving team goals
- Support CRM initiatives by cultivating long-term relationships and managing follow-ups
- Resolve client issues with professionalism and sensitivity
- Team Mentoring & Support
- Serve as a coach and mentor for junior Sales Associates during floor operations
- Provide peer-to-peer training on product knowledge and selling techniques
- Help reinforce service protocols and team standards, particularly during peak periods
- Support management in daily team briefings and onboarding of new employees
- Product & Brand Expertise
- Maintain deep, up-to-date knowledge of collections, materials, and product care
- Stay informed on current fashion trends and competitive market activity
- Share feedback on product performance and customer preferences with leadership
- Boutique Operations
- Support store operations including stock handling, delivery processing, and replenishment
- Perform POS transactions with speed and accuracy
- Maintain floor presentation and cleanliness throughout the shift
- Follow all loss prevention and compliance procedures
Ready-to-Wear Ambassador Requirements:
- Extensive luxury Ready-to-Wear expertise, combining advanced product knowledge with the ability to advise on fit, silhouette, styling, sizing and alterations to create an elevated client experience.
- Proven success in developing a portfolio of VIC clients, building trusted relationships that drive loyalty, repeat business and long-term client value.
- Commercially driven and results-oriented, with a talent for converting styling opportunities into complete wardrobe solutions while achieving ambitious sales and clienteling KPIs.
Skills & Qualifications
- 2–3 years of experience in premium or luxury retail, preferably in a leadership or mentorship role
- Strong customer service and sales acumen
- Advanced product knowledge and presentation ability
- Excellent communication and interpersonal skills
- POS and inventory system proficiency
- Fluent in English; other languages a plus
Person Specification
- Confident, articulate, and client-focused
- Collaborative and supportive of team goals
- Demonstrates a polished and elegant appearance in line with brand standards
- Reliable, proactive, and performance-driven
- Open to feedback, coaching, and personal development
- Available to work flexible hours, including weekends and holidays
Key Performance Indicators (KPIs)
- Personal sales target achievement
- Units per Transaction (UPT) and Average Transaction Value (ATV)
- CRM data capture, client retention, and reactivation
- Team support contribution (e.g. mentoring, shift leadership)
- Client satisfaction and mystery shopper feedback
- Visual compliance and operational excellence
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Senior Sales Associate - Ready-to-Wear Ambassador in City of London employer: Longchamp
Longchamp is an exceptional employer, offering a vibrant work culture that celebrates elegance, authenticity, and creativity. As a Senior Sales Associate at our flagship Regent Street location, you will benefit from competitive salaries, performance bonuses, and generous holiday allowances, all while being part of a diverse team that values personal and professional growth. With opportunities for mentorship and leadership, you will thrive in an environment that encourages innovation and excellence in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Associate - Ready-to-Wear Ambassador in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Longchamp, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Longchamp!
We think you need these skills to ace Senior Sales Associate - Ready-to-Wear Ambassador in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Longchamp, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Longchamp and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Longchamp that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Longchamp
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
