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- Tasks: Lead a luxury boutique, inspire teams, and deliver exceptional client experiences.
- Company: Join Longchamp, a prestigious brand known for its craftsmanship and Parisian design.
- Benefits: Enjoy competitive salary, performance bonuses, generous holidays, and private health cover.
- Why this job: Be a brand ambassador and drive commercial success in a vibrant retail environment.
- Qualifications: 5+ years in luxury retail with strong leadership and operational skills.
- Other info: Embrace diversity and grow in an inclusive workplace that values innovation.
The predicted salary is between 36000 - 60000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp's heritage and values.
As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp's brand identity and luxury service standards.
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Drive CRM targets including client data capture, reactivation, and loyalty
- Develop and execute sales plans to meet or exceed store targets
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Maintain a pristine and luxury retail environment
- Uphold the highest standards of store presentation
5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership. Proven ability to lead and inspire teams to exceed sales and service goals. Strong commercial and operational acumen. Proficiency in CRM systems, POS, and retail management tools. Fluent in English (additional languages a plus). Proficient in Microsoft Office (Excel, Word, Outlook). Energetic, collaborative, and performance-driven.
Key Performance Indicators (KPIs): Boutique sales revenue and profitability, Average Transaction Value (ATV) and Units per Transaction (UPT), Client retention, CRM growth, and VIP sales contribution.
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Manager, Planning and Performance in City of London employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Planning and Performance in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail space, especially those who work at Longchamp or similar brands. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury retail shine through. Share stories that highlight your leadership skills and how you've driven team success in previous roles.
✨Tip Number 3
Prepare for the unexpected! Research common interview questions for store managers and practice your responses. But also be ready for curveballs – think on your feet and show how you handle challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Manager, Planning and Performance in City of London
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your connection to the brand and how you embody its values. We want to see your enthusiasm for delivering a top-notch client experience.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about times you've inspired or developed a team, and how you've driven performance. We’re looking for those who can motivate others to achieve greatness!
Be Data-Driven: Mention your experience with KPIs and how you've used data to drive sales and improve client retention. We love candidates who can back up their achievements with numbers, so don’t shy away from sharing your successes in this area!
Tailor Your Application: Make sure your application is tailored to the role of Concession Manager at Longchamp. Use keywords from the job description and align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their luxury positioning and what sets them apart will show your genuine interest and help you connect your experience to their brand ethos.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and inspire teams. Think of specific situations where you've driven performance or improved team dynamics. This is crucial for a role that requires managing high-performing teams.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've developed and executed sales strategies in previous roles. Bring data or results to back up your claims, as this will illustrate your strong commercial understanding and operational excellence.
✨Emphasise Client-Centricity
Longchamp values a refined client experience, so prepare to share how you've enhanced customer satisfaction in past positions. Discuss any CRM initiatives you've led or participated in, showcasing your commitment to client retention and loyalty.