At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional service and smooth store operations.
- Company: Join Longchamp, a luxury brand known for elegance and craftsmanship.
- Benefits: Enjoy competitive salary, bonuses, health cover, and generous holidays.
- Other info: Embrace diversity and grow in an inclusive, empowering environment.
- Why this job: Be part of a prestigious brand and elevate customer experiences daily.
- Qualifications: 2-3 years in luxury retail with strong leadership and sales skills.
The predicted salary is between 30000 - 40000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Supervisors are instrumental in maintaining Longchamp’s high standards of service and store operations. As floor leaders, they support the boutique team in achieving sales excellence and ensuring smooth, day-to-day execution.
Values & Culture
Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Supervisors foster an inclusive, empowered, and service-oriented work environment aligned with the brand’s values.
Job Purpose
To assist the management team by overseeing boutique floor activity, leading by example, coaching Sales Assistants, and helping to achieve commercial and operational objectives.
Key Responsibilities
- Team Support & Leadership
- Lead the team on the floor, ensuring exceptional service delivery
- Mentor and coach Sales Assistants in real-time to elevate client interactions
- Support onboarding of new team members and provide daily feedback
- Help maintain team morale and drive performance during shifts
- Customer Experience
- Support complex client needs and resolve concerns with professionalism
- Uphold Longchamp’s luxury standards in every customer interaction
- Promote CRM registration, follow-up, and repeat client engagement
- Reinforce service standards and Clienteling practices throughout the team
- Sales & Operations
- Achieve personal sales targets and support team results
- Monitor floor activity and KPIs; escalate concerns to management as needed
- Execute store procedures such as cash handling, stock management, and deliveries
- Maintain accurate POS transactions and loss prevention practices
- Visual Merchandising & Store Presentation
- Ensure floor is always compliant with brand VM standards
- Support floor set changes and window refreshes
- Maintain a clean, organised, and well-stocked sales floor
Skills & Qualifications
- 2–3 years of experience in premium or luxury retail
- Demonstrated team leadership or supervisory experience
- Strong selling skills and client service focus
- Proficiency in POS systems and retail tools
- Fluent in English; additional languages an advantage
Person Specification
- Confident, approachable, and calm under pressure
- Leads by example with positivity and professionalism
- Solutions-oriented with strong decision-making skills
- Reliable, collaborative, and results-driven
- Flexible schedule, including weekends and holidays
Key Performance Indicators (KPIs)
- Team sales contribution and shift-level productivity
- Conversion rate and basket size performance
- CRM enrolment and data accuracy
- Operational compliance and cash handling accuracy
- Client feedback, complaint resolution, and mystery shopper scores
- Visual merchandising and store upkeep standards
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Flagship Supervisor in City of London employer: Longchamp
Longchamp is an exceptional employer that champions a culture of elegance, authenticity, and creativity, making it a standout choice for those seeking a rewarding career in luxury retail. With a commitment to employee growth, competitive benefits including performance bonuses and private health cover, and a focus on inclusivity and diversity, Longchamp provides a supportive environment where team members can thrive and contribute to the brand's legacy of excellence. Located in a vibrant retail setting, this role as Flagship Supervisor offers the opportunity to lead a passionate team while delivering unparalleled customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Supervisor in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Longchamp, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Longchamp!
We think you need these skills to ace Flagship Supervisor in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Longchamp, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Longchamp and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Longchamp that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Longchamp
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
