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- Tasks: Lead a luxury flagship store, inspiring a high-performing team and delivering exceptional client experiences.
- Company: Join Longchamp, a prestigious luxury brand with a rich Parisian heritage.
- Benefits: Enjoy competitive salary, performance bonuses, generous holidays, and private health cover.
- Why this job: Be an ambassador for a renowned brand and shape the future of luxury retail.
- Qualifications: 5+ years in luxury retail leadership with strong team management skills.
- Other info: Embrace a culture of inclusivity and personal growth in a dynamic retail environment.
The predicted salary is between 40000 - 50000 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Flagship Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.
Values & Culture
Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
As a Flagship Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.
Job Purpose
To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards within a high traffic location.
Key Responsibilities
Team Leadership & Development
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Manage employee relations with a people-driven approach
- Foster an engaging, supportive, and goal-driven team culture
- Manage team scheduling and delegation to optimize boutique coverage
Client Experience & CRM
- Champion a customer-first mindset, ensuring an exceptional service journey
- Build, manage, and grow a VIP client base through clientelling initiatives
- Drive CRM objectives including client data capture, reactivation, and loyalty
- Resolve complex customer issues with diplomacy and professionalism
Sales & Commercial Strategy
- Develop and execute sales plans to meet or exceed store targets
- Monitor KPIs, analyse trends, and build a business action plan accordingly
- Build a strong network with local stakeholders on forecasts, opportunities, and challenges
- Animate and motivate the team to develop the business
Operations & Compliance
- Ensure compliance with scheduling, operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee compliance on stock management, store audits, deliveries, inventory accuracy, and shrinkage
Visual Merchandising & Brand Standards
- Ensure consistent application of visual merchandising guidelines
- Maintain a pristine and luxury retail environment
- Coordinate seasonal VM moves
- Uphold the highest standards of store presentation
Skills & Qualifications
- 5+ years of progressive experience in luxury or premium retail, including at least 5 years in store leadership
- Experience managing large teams in a high traffic environment
- Proven ability to lead and inspire teams to exceed sales and service goals
- Strong commercial and operational acumen
- Proficiency in CRM systems, POS, and retail management tools
- Excellent interpersonal, analytical, and problem-solving skills
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office (Excel, Word, Outlook)
Person Specification
- Team-focused and client-centric
- A strong commercial mindset
- Visionary and empowering leader who leads by example
- Strong sense of ownership, accountability, and integrity
- Client-focused with a refined and polished presence
- Adaptable, composed, and able to manage change effectively
- Strategic thinker with attention to detail and strong execution skills
- Energetic, collaborative, and performance-driven
Key Performance Indicators (KPIs)
- Boutique sales revenue and profitability
- Average Transaction Value (ATV) and Units per Transaction (UPT)
- Client retention, CRM growth, and VIP sales contribution
- Staff turnover, development, and engagement scores
- Visual compliance and marketing execution
- Stock accuracy and shrink reduction
- Operational audit scores and loss prevention compliance
- Mystery shopper scores and client satisfaction (NPS)
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Flagship Store Manager in City of London employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Store Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! When you go for interviews, dress the part and embody the brand's elegance. This not only shows your understanding of the luxury market but also makes a lasting impression on your potential employers.
✨Tip Number 3
Be ready to share your success stories! Prepare examples of how you've led teams to exceed sales targets or improved customer experiences. This will demonstrate your capability to drive commercial results as a Flagship Store Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Longchamp family directly.
We think you need these skills to ace Flagship Store Manager in City of London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your connection to high-end brands and how you embody the elegance and authenticity that Longchamp values.
Highlight Team Leadership Skills: As a Flagship Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and developed teams in the past, and how you plan to foster a supportive culture at Longchamp.
Demonstrate Client-Centric Mindset: Longchamp is all about delivering an exceptional client experience. In your application, provide examples of how you've gone above and beyond for customers, and how you plan to build and maintain a VIP client base.
Keep It Professional Yet Personal: While we want to see your professional side, don't forget to inject a bit of your personality into your application. Let us know what makes you unique and how you can contribute to the Longchamp brand identity. And remember, apply through our website for the best chance!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their commitment to elegance, authenticity, and sustainability will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Flagship Store Manager, you'll need to inspire and develop a high-performing team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to foster a supportive and goal-driven culture.
✨Demonstrate Client-Centricity
Longchamp values a customer-first mindset. Be ready to discuss how you've enhanced client experiences in previous roles, including any specific strategies you've used to build and maintain a VIP client base.
✨Prepare for Operational Questions
Expect questions about managing store operations, compliance, and financials. Brush up on your knowledge of KPIs and be prepared to discuss how you've previously driven sales and operational excellence in a retail environment.