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For Companies At a Glance
- Tasks: Lead a luxury boutique, inspire your team, and deliver exceptional customer experiences.
- Company: Join Longchamp, a prestigious brand known for its craftsmanship and Parisian design.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and private health cover.
- Why this job: Be part of a dynamic team that values creativity, quality, and sustainability.
- Qualifications: 5+ years in luxury retail with strong leadership and commercial skills.
- Other info: Embrace a culture of inclusivity and personal growth in a global brand.
The predicted salary is between 36000 - 60000 £ per year.
Reports To: Retail Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.
Job Purpose
To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
Key Responsibilities
- Team Leadership & Development
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Foster an engaging, supportive, and goal-driven team culture
- Manage team scheduling and delegation to optimize boutique coverage
- Client Experience & CRM
- Champion a customer-first mindset, ensuring an exceptional service journey
- Build, manage, and grow a VIP client base through clientelling initiatives
- Drive CRM targets including client data capture, reactivation, and loyalty
- Resolve complex customer issues with diplomacy and professionalism
- Sales & Commercial Strategy
- Develop and execute sales plans to meet or exceed store targets
- Monitor KPIs daily, analyse trends, and take corrective action as needed
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Operations & Compliance
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Visual Merchandising & Brand Standards
- Ensure consistent application of visual merchandising guidelines
- Maintain a pristine and luxury retail environment
- Coordinate seasonal VM moves
- Uphold the highest standards of store presentation
Skills & Qualifications
- 5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership
- Proven ability to lead and inspire teams to exceed sales and service goals
- Strong commercial and operational acumen
- Proficiency in CRM systems, POS, and retail management tools
- Excellent interpersonal, analytical, and problem-solving skills
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office (Excel, Word, Outlook)
Person Specification
- Visionary and empowering leader who leads by example
- Strong sense of ownership, accountability, and integrity
- Client-focused with a refined and polished presence
- Adaptable, composed, and able to manage change effectively
- Strategic thinker with attention to detail and strong execution skills
- Energetic, collaborative, and performance-driven
Key Performance Indicators (KPIs)
- Boutique sales revenue and profitability
- Average Transaction Value (ATV) and Units per Transaction (UPT)
- Client retention, CRM growth, and VIP sales contribution
- Staff turnover, development, and engagement scores
- Visual compliance and marketing execution
- Stock accuracy and shrink reduction
- Operational audit scores and loss prevention compliance
- Mystery shopper scores and client satisfaction (NPS)
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Concessions Manager in City of London employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail scene. Attend events, join online groups, and don’t be shy about reaching out to current or former employees at Longchamp. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Longchamp’s values and culture so you can show how you embody elegance, authenticity, and creativity. Think of examples from your past experiences that highlight your leadership skills and client-focused mindset.
✨Tip Number 3
Showcase your passion for luxury retail! When you get the chance to chat with hiring managers, let your enthusiasm shine through. Talk about what excites you about the brand and how you can contribute to delivering that world-class customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Longchamp team. Keep an eye on our careers page for the latest openings and updates!
We think you need these skills to ace Concessions Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Concessions Manager role. Highlight your experience in luxury retail and how it aligns with Longchamp's values. We want to see how you can bring elegance and authenticity to the team!
Showcase Your Leadership Skills: As a Store Manager, you'll need to inspire and develop a high-performing team. Share specific examples of how you've led teams in the past, focusing on your ability to drive results and foster a positive culture. We love hearing about your success stories!
Demonstrate Client-Centricity: Longchamp values a customer-first mindset, so be sure to include experiences where you've gone above and beyond for clients. Whether it's building a VIP client base or resolving complex issues, show us how you prioritise exceptional service.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining the Longchamp family!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their commitment to elegance, authenticity, and sustainability will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Concessions Manager, you'll need to inspire and develop a high-performing team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to foster a supportive and goal-driven culture.
✨Demonstrate Client-Centric Thinking
Longchamp values a customer-first mindset. Be ready to discuss how you've enhanced client experiences in previous roles, including any specific strategies you've used to build and maintain a VIP client base.
✨Prepare for Operational Questions
Expect questions about managing store operations, compliance, and financial performance. Brush up on your knowledge of KPIs and be prepared to discuss how you've monitored and improved operational efficiency in your past positions.
