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- Tasks: Deliver exceptional service and create a luxurious shopping experience for clients.
- Company: Join Longchamp, a prestigious luxury brand with a rich Parisian heritage.
- Benefits: Enjoy competitive salary, performance bonuses, generous holidays, and staff discounts.
- Why this job: Be a brand ambassador and connect with clients through your passion for luxury fashion.
- Qualifications: Retail experience preferred; love for fashion and customer service is essential.
- Other info: Flexible scheduling and opportunities for personal and professional growth in a diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp's boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Sales Assistants embody the values of creativity, quality, and respect through every client interaction and contribute to a culture of collaboration and passion for luxury retail.
To deliver exceptional, personalised service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp's luxury standards.
- Customer Service & Sales
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationships with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
- Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage.
- Communicate brand stories and product features with confidence and clarity.
- Stay updated on new arrivals, seasonal launches, and promotional activities.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy.
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture.
Minimum 1 year of experience in retail, preferably luxury or premium. POS system knowledge and basic MS Office familiarity. Fluent in English (additional languages preferred). Passion for fashion, customer service, and luxury brands. Flexible with scheduling including weekends, evenings, and holidays.
- Key Performance Indicators (KPIs)
- Personal sales revenue.
- Conversion rate (footfall to sales).
- Average transaction value (ATV) and Units per Transaction (UPT).
- CRM entry completion and data quality.
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Associate Seller in City of London employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Seller in City of London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Longchamp's history, products, and values. This way, when you walk into that interview, you can chat confidently about what makes the brand special.
✨Tip Number 2
Practice your sales pitch! Think about how you'd sell a Longchamp product to a customer. Role-play with a friend or in front of the mirror to nail down your approach and show off your enthusiasm.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the Longchamp family directly. Don’t forget to follow up after applying to express your interest!
We think you need these skills to ace Associate Seller in City of London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! Share why you're excited about the opportunity to work with Longchamp and how you connect with their values of quality and creativity.
Highlight Relevant Experience: Make sure to showcase any retail experience you have, especially in luxury settings. Talk about specific roles where you’ve contributed to sales or provided exceptional customer service, as this will resonate with us at Longchamp.
Be Personable and Engaging: Your written application should reflect your personality! Use a friendly tone and engage the reader by sharing anecdotes that demonstrate your ability to build relationships with clients and deliver personalised service.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to align with the job description. Mention specific skills and experiences that match what we’re looking for in an Associate Seller, and don’t forget to apply through our website!
How to prepare for a job interview at Longchamp
✨Know Your Brand Inside Out
Before the interview, dive deep into Longchamp's history, products, and values. Familiarise yourself with their iconic items like the Le Pliage and understand what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a challenging situation. Highlighting these experiences will demonstrate your ability to create a personalised shopping experience that aligns with Longchamp's standards.
✨Dress the Part
As a potential Sales Associate, your appearance should reflect the luxury brand's image. Dress elegantly and professionally for the interview, showcasing your understanding of fashion and style. This not only makes a great first impression but also shows that you embody the brand's ethos.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during the interview. Inquire about Longchamp's approach to client relationships or how they stay ahead in the competitive luxury market. This shows your interest in the role and helps you gauge if the company culture aligns with your values.