At a Glance
- Tasks: Lead a luxury store team, drive sales, and deliver exceptional customer experiences.
- Company: Join Longchamp, a prestigious brand known for its elegance and craftsmanship.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Embrace diversity and inclusivity in a dynamic retail environment.
- Why this job: Be an ambassador for a luxury brand and inspire a high-performing team.
- Qualifications: 4+ years in luxury retail with leadership experience required.
The predicted salary is between 30000 - 40000 € per year.
Location: Heathrow
Reports To: Store Manager
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Assistant Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
As an Assistant Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.
Job Purpose
To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
Key Responsibilities
- Team Leadership & Development
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Foster an engaging, supportive, and goal-driven team culture
- Manage team scheduling and delegation to optimize boutique coverage
- Client Experience & CRM
- Champion a customer-first mindset, ensuring an exceptional service journey
- Build, manage, and grow a VIP client base through clientelling initiatives
- Drive CRM targets including client data capture, reactivation, and loyalty
- Resolve complex customer issues with diplomacy and professionalism
- Sales & Commercial Strategy
- Develop and execute sales plans to meet or exceed store targets
- Monitor KPIs daily, analyse trends, and take corrective action as needed
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Operations & Compliance
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Visual Merchandising & Brand Standards
- Ensure consistent application of visual merchandising guidelines
- Maintain a pristine and luxury retail environment
- Coordinate seasonal VM moves
- Uphold the highest standards of store presentation
Skills & Qualifications
- 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership
- Proven ability to lead and inspire teams to exceed sales and service goals
- Strong commercial and operational acumen
- Proficiency in CRM systems, POS, and retail management tools
- Excellent interpersonal, analytical, and problem-solving skills
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office (Excel, Word, Outlook)
Person Specification
- Visionary and empowering leader who leads by example
- Strong sense of ownership, accountability, and integrity
- Client-focused with a refined and polished presence
- Adaptable, composed, and able to manage change effectively
- Strategic thinker with attention to detail and strong execution skills
- Energetic, collaborative, and performance-driven
Key Performance Indicators (KPIs)
- Boutique sales revenue and profitability
- Average Transaction Value (ATV) and Units per Transaction (UPT)
- Client retention, CRM growth, and VIP sales contribution
- Staff turnover, development, and engagement scores
- Visual compliance and marketing execution
- Stock accuracy and shrink reduction
- Operational audit scores and loss prevention compliance
- Mystery shopper scores and client satisfaction (NPS)
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Assistant Store Manager - Heathrow in City of London employer: Longchamp
Longchamp is an exceptional employer that champions a culture of elegance, authenticity, and creativity, making it an ideal workplace for those passionate about luxury retail. Located at Heathrow, employees benefit from a vibrant, diverse environment that fosters personal and professional growth, alongside opportunities to lead high-performing teams and deliver unparalleled customer experiences. With a commitment to sustainability and inclusivity, Longchamp empowers its staff to thrive while upholding the brand's prestigious heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Heathrow in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! When you go for interviews, dress the part and embody the elegance of the Longchamp brand. First impressions matter, so let your outfit reflect the luxury and sophistication of the role you're aiming for.
✨Tip Number 3
Prepare to impress! Research Longchamp’s values and culture thoroughly. Be ready to discuss how your experience aligns with their commitment to quality, creativity, and client-centricity during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Longchamp family.
We think you need these skills to ace Assistant Store Manager - Heathrow in City of London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through! Share why you’re excited about the opportunity at Longchamp and how their values resonate with you. We want to see that you’re not just looking for a job, but that you genuinely care about the brand.
Highlight Your Leadership Skills:As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've inspired others or driven results. We’re all about high-performing teams, so let us know how you can contribute to that culture!
Be Client-Centric:Longchamp is all about delivering a refined client experience, so emphasise your customer service skills. Share examples of how you've gone above and beyond for clients in the past. We want to see that you understand the importance of a luxurious shopping experience!
Keep It Professional Yet Personal:While we want your application to be polished, don’t forget to inject a bit of your personality into it! Use a friendly tone and let us get to know the real you. Remember, we’re looking for someone who fits into our culture, so show us what makes you unique!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their commitment to elegance, authenticity, and sustainability will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to foster a supportive and goal-driven culture.
✨Demonstrate Client-Centricity
Longchamp values a refined customer experience. Be ready to discuss how you've gone above and beyond for clients in previous roles, and think of ways you can enhance the client journey at Longchamp.
✨Prepare for Operational Questions
Expect questions about managing store operations, budgets, and compliance. Brush up on your knowledge of retail management tools and be prepared to discuss how you've handled operational challenges in the past.
