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For Companies At a Glance
- Tasks: Engage with customers, provide exceptional service, and promote luxury products.
- Company: Join Longchamp, a renowned family business in the fashion industry.
- Benefits: Enjoy competitive salary, bonuses, health cover, and generous holiday allowance.
- Why this job: Be part of a creative team and make memorable customer experiences.
- Qualifications: Experience in luxury retail and strong communication skills are preferred.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Fixed-Term until 03/01/2027
Location: Selfridges Trafford - Manchester
Reports To: Concession Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Customer service
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines.
- Listening to and identifying the customer's needs.
- Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience.
- Developing an effective sales pitch.
- Demonstrating proficiency in complementary and additional sales techniques.
- Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs.
- Sales and promotions preparations.
Clienteling
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer.
- Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
- Key holder for opening and closing the store, if applicable and as required.
- Opening and closing the checkout, cashing up when necessary.
- Ticketing when necessary.
- Deliveries and Floor replenishment, when necessary.
- Ensuring that the store operates efficiently.
- Ensuring that products are displayed in line with the company's image and merchandising standards.
- Assisting with annual and rolling stock-takes.
- Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment. You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity. Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in a team. A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required. Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply. Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- ClassPass Contribution
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Locations
Sales Associate Full-Time in Cheshire, Warrington employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate Full-Time in Cheshire, Warrington
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Longchamp's history, values, and product lines. This will not only impress your interviewers but also help you connect with their mission of delivering impeccable customer service.
✨Tip Number 2
Practice your sales pitch! Think about how you would introduce Longchamp products to a customer. Role-play with a friend or in front of a mirror to build confidence and ensure you can showcase your communication skills effectively.
✨Tip Number 3
Show off your customer service skills! Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting these moments will demonstrate your proactive approach and commitment to creating memorable shopping experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This small gesture can set you apart and show your enthusiasm for joining the Longchamp team. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Associate Full-Time in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When you're writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm and how you've gone above and beyond for customers in the past.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Use keywords from the job description to show that you understand what Longchamp is all about and how you can contribute to their team.
Highlight Your Customer Service Skills: Since customer service is key for this position, be sure to include examples of how you've provided exceptional service in previous roles. Talk about how you’ve handled complaints or gone the extra mile for a customer.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to the right people!
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, make sure you research Longchamp thoroughly. Understand their history, values, and product lines. This will not only show your genuine interest but also help you align your answers with the brand's ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Sales Associate role!
✨Dress to Impress
As you're applying for a luxury retail position, your appearance matters. Dress in a way that reflects the brand's style and sophistication. This shows that you understand the industry and can represent the brand well.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, growth opportunities, or how they measure success in the role. It demonstrates your enthusiasm and engagement.
