At a Glance
- Tasks: Deliver exceptional customer service and contribute to sales in a luxury retail environment.
- Company: Join Longchamp, a renowned luxury brand with a rich Parisian heritage.
- Benefits: Enjoy competitive salary, bonuses, generous holiday allowance, and staff discounts.
- Other info: Flexible scheduling and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values creativity, elegance, and sustainability.
- Qualifications: Retail experience preferred; passion for fashion and strong communication skills are essential.
The predicted salary is between 31050 - 37950 £ per year.
Job Description
- Title: Part-time Sales Associate (37.5 hours) - Manchester Selfridges Trafford
- Reports To: Concession Manager
- Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design.
From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation.
With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp's boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience.
They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
Longchamp embraces five core values
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp's luxury standards.
Key Responsibilities
- Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
- Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
- Communicate brand stories and product features with confidence and clarity
- Stay updated on new arrivals, seasonal launches, and promotional activities
- Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Stock
- To assist with all stock deliveries and sales floor replenishment.
- To support with stock inventories, ensuring efficient levels maintained
- To ensure stock merchandise is kept in pristine condition.
- To take part in weekly Stock counts
- Checking stocks at opening and closing
- To ensure all merchandise is correctly ticketed and security tagged
- To ensure all stock areas are maintained to a high level
- Protect stock from loss or damage
- To assist in conducting regular stock takes as and when requested by Head Office.
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium
- Strong interpersonal and communication skills
- POS system knowledge and basic MS Office familiarity
- Fluent in English (additional languages preferred)
- Passion for fashion, customer service, and luxury brands
Person Specification
- Outgoing, polished, and professional demeanour
- Service-driven and problem solving
- Team player with a proactive attitude
- Detail-oriented, punctual, and dependable
- Organized, and able to prioritize daily tasks
- Flexible with scheduling including weekends, evenings, and holidays
- Key Performance Indicators (KPIs)
- Personal sales revenue
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
- Visual merchandising compliance
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance.
The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences.
With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees.
This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate - Manchester Trafford Selfridges in Bolton employer: Longchamp
Longchamp is an exceptional employer that offers a luxurious work environment in the heart of London, where Sales Associates can thrive in a culture of elegance, creativity, and authenticity. With competitive salaries, performance bonuses, and generous holiday allowances, employees are supported in their professional growth while being part of a diverse team that values individual contributions. The commitment to sustainability and responsible business practices further enhances the rewarding experience of working for a brand renowned for its craftsmanship and heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Manchester Trafford Selfridges in Bolton
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Longchamp, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Associate - Manchester Trafford Selfridges in Bolton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Longchamp that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Longchamp will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Longchamp and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Longchamp
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Longchamp, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Longchamp!
