Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient enquiries and appointments while providing excellent customer service.
- Company: Friendly GP practice with a supportive team atmosphere.
- Benefits: Join a close-knit team and gain valuable experience in healthcare.
- Why this job: Make a positive impact on patients' experiences in a rewarding role.
- Qualifications: Experience in primary care is preferred but not essential.
- Other info: Open door policy for support and growth within the practice.
The predicted salary is between 24000 - 36000 £ per year.
A medical receptionist is the primary representative of our GP Practice. A medical receptionist will need to be capable of handling stressful situations at any given time in order to serve the patients. We require someone who can join our team and bring with them the above skills that will enhance the care we provide to our patients. Our patients are our forefront and we want them to have a positive experience when they access health care provided by the surgery. If this is you, do not hesitate and apply to come and join our work family. This is a small practice with a small friendly team which supports each other to provide the best health care.
Main duties of the job
- You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a high-quality service and deal efficiently and courteously with patient enquiries.
- Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
About us
This is a small friendly practice with over 9000 patients. We are made up of 2 practice nurses, 1 HCA, 1 Partner GP, 3 salaried GPs, and an ANP, 1 Paramedic, 1 Clinical Pharmacist and a team of reception/admin. Managers and the GPs have an open door policy which supports all the workforce throughout the day.
Job responsibilities
- Receiving patients, consulting with members of the practice team.
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Register new patients, checking all details for accuracy and enter on computer registration link.
- Taking messages and passing on information.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
Person Specification
Experience
- Experience of working in primary care.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Reading employer: Longbarn Lane Surgery
Contact Detail:
Longbarn Lane Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Reading
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling patient enquiries and stressful situations during the actual interview.
✨Tip Number 3
Show off your people skills! During the interview, highlight your ability to communicate effectively and handle difficult situations. Share examples from your past experiences where you've provided excellent customer service or resolved conflicts.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our friendly team.
We think you need these skills to ace Receptionist in Reading
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’d fit right into our small, supportive team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in primary care or customer service. We’re looking for someone who can handle stressful situations with grace, so share examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with patient enquiries. Make it easy for us to see why you’re the perfect fit for our practice.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you and hopefully welcome you to our work family!
How to prepare for a job interview at Longbarn Lane Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Demonstrate Your People Skills
As a medical receptionist, you'll be the first point of contact for patients. Prepare examples of how you've handled stressful situations or difficult customers in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would manage a busy reception desk or deal with an upset patient. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Show Enthusiasm for Patient Care
Make it clear that you understand the importance of providing a positive experience for patients. Share your passion for healthcare and how you can contribute to the team’s goal of enhancing patient care. A positive attitude can go a long way!
