ServiceNow Developer

A Long View career helps you get more out of life. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. In a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about driving high value solutions to your clients and want to lead a team in a company that believes in Integrity, Competence, Value and Fun? We are looking for an energetic and motivated ServiceNow Developer for our Integrated Global Services branch located in Calgary. In this role you will utilize strong business and technical consulting skills to develop solutions that solve business challenges while creating desired outcomes!

A Day in the Life:

• Support with design and implementation of ServiceNow solutions tailored specifically for the Technology Provider Service Management (TPSM) ServiceNow product suite, including but not limited to ITSM, CSM, VA, PA, App Engine, Service Bridge, and IntegrationHub.
• Design and implementation of ServiceNow solutions built on a multi-domain instance deployment of ServiceNow.
• Collaborate with Client stakeholders and Long View team members to gather requirements and translate them into ServiceNow solutions.
• Support Clients and Long View leadership to develop ServiceNow technology roadmap adoption strategy to best maximize their investments in the technology.
• Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment.
• Conduct a thorough analysis of existing Client processes and workflows, identifying areas for improvement and automation using ServiceNow.
• Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings.
• Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices.
• Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution.
• Provide ServiceNow platform training and mentorship to other team members in the business and at clients.
• Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices.

What You Bring:

• 5+ years of professional experience designing and deploying ServiceNow platform technology and supporting ITSM, CSM, and domain-separated instances of ServiceNow.
• 5+ years working as a client-facing consultant.
• 5+ years programming experience including JavaScript and Python.
• 5+ years working with Configuration Management (CMDB) including ITOM, HAM, & SAM.
• 1+ years implementing Service Bridge.
• Experience scripting in Unix and Microsoft Windows environments.
• Experience coding in C# and using low-code solutions like Microsoft Power Automate.
• Experience working with cloud-native Azure platform-as-a-service technology like service bus and web apps.
• Experience integrating business applications and IT service management systems.
• Experience with various web-based technologies such as REST, GraphQL, JSON, XML, XSLT.
• Experience with software development life cycle preferably in an agile and DevOps delivery model.
• Experience with software RMM tools and integrations like (ninjaOne, N-Able,…).
• Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams.
• Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts.
• Excellent customer-facing presentation and training skills.
• Excellent problem-solving and multitasking skills.

What Makes You Extra Awesome:

• Certified System Administrator Certification (CSA).
• ITSM Certified Implementation Specialist (CIS-ITSM).
• Service Provider Certified Implementation Specialist (CIS-SP).

Why Work at Long View?

• Great people and culture.
• Recognition programs.
• Fun is one of our core values.
• Interesting work– Be part of exciting projects while accessing all the latest technologies.
• Flexible environment– A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness.

Expected pay range: $80,455 - $105,598 a year.

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.