ServiceNow ITSM Business Solutions Analyst in Scotland

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you excited about aligning the IT service management with business goals and value client success? We are looking for a Business Systems Analyst to support our Toronto branch to deliver consultative services directly to our client projects and build relationships with client stakeholders.

A Day in the Life:

• Perform needs analysis, gather, and analyze business and technical requirements, and provide recommendations for solutions and business process modifications.
• Work with technical teams to turn end-user and business requirements into solution design and implementation plans.
• Develop test plans for business applications/users and locations, act as the interface between the program and technical teams.
• Consider change management implications for implementation of new processes and strategize.
• Work with the business to understand and outline the impacted processes and business requirements.
• Provide detailed documentation including business requirements documents and plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end-users.
• Collect and manage test case documentation.
• Manage stakeholder needs, especially when conflicting, to drive stakeholders to a consensus.
• Manage and verify the fulfillment of requirements through testing, quality assurance, and pilots.
• Analyze data and provide reports as required.

What You Bring:

• 8+ years of experience as a business systems analyst with understanding of ITSM platforms.
• Experience with testing and providing technical guidance with ServiceNow.
• Identify and clarify business outcomes to be solved through the use of ServiceNow application features.
• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management.
• Demonstrated ability to build strong partnerships with all levels of the organization through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
• IT methodology and/or process implementation background.

What Makes You Extra Awesome:

• ITSM and Organizational Change Management experience.
• ITILv4 Foundation; ITIL v4 Specialist; CSA; PMI-PBA.
• ServiceNow certifications - CSA, CIS, CMA.

Why Work at Long View?

• Great people and culture.
• Interesting work – Be part of exciting projects while accessing all the latest technologies.
• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness.
• Fun is one of our core values.
• $80,455 - $105,598 a year Expected Salary Range plus 10% variable earnings.

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.