NOC Analyst

A Long View career helps you get more out of life. We’re proud of our reputation as one of North America’s most dynamic IT providers and of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace.

Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies? We are looking for a driven and self‑motivated Network Operations Centre Analyst for our Calgary team to ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments! This is an onsite position based in South Calgary and will require working in shifts and on weekends.

A Day in the Life:

• Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like CyberArk and SolarWinds.
• Actively work in monitoring, event and incident management tools like SolarWind – Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now.
• Manage server backups and maintenance plans across the client environment.
• Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar.
• Perform physical infrastructure checks regularly and remediate any issues.
• Complete quarterly vulnerability scans and remediate identified issues.
• Provide training and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards.
• Assist the team lead in managing escalations related to client incidents and inquiries.
• Maintain an application that was built in‑house to assist with day‑to‑day operations of analysts.

What You Bring:

• 2+ years of experience managing complex, multi‑tenant infrastructure tools, on‑premise and cloud‑connected technologies.
• Experience managing IT service management tools, including performance monitoring and ITSM solutions.
• Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards.
• Experience with first‑level server technologies (i.e. remoting into servers, implementing patches).
• Proven ability to troubleshoot and resolve technical and procedural issues.
• Ability to be on‑site at a SE Calgary location.
• Availability to work varying schedules of 4 days on, 3 days off (with every 4‑weeks rotation), for 10‑hour work shifts with rotation of days, evenings and overnights.

What Makes You Extra Awesome:

• Security+ certification.
• CCNA or CCNP certifications.
• ITILv4.
• Previous experience in a 24x7 operations center.

Why Work at Long View?

• Great people and culture.
• Recognition programs.
• Fun is one of our core values.
• Interesting work - Be part of exciting projects while accessing all the latest technologies.
• Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness.

Long View’s mission of building the best and most sustainable team‑driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company‑wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.