Jr. Network Operations Center Analyst

A Long View career helps you get more out of life. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. In a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies? We are looking for a driven and self-motivated Junior Network Operations Centre Analyst for our IGS branch located in Calgary to ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments! You will act as first point of contact for technical escalation to team members within Integrated Global Services, branches, clients and vendors.

A Day in the Life:

• Work closely with the Long View NOC, branch and client support teams to help solve problems that have been identified and provide guidance and training on how best to use these tools.
• Respond to incidents such as infrastructure, Exchange or SQL problems, and access requests to various tools like Secret Server and SolarWinds MSP N-central.
• Actively work in monitoring, event and incident management tools like LogicMonitor, PagerDuty, IPsoft IPcenter and BMC Remedy ensuring uptime of various supported tools and their underlying infrastructures.
• Manage cloud technology resources used by the NOC to deliver services.
• Manage server backups and maintenance plans across NOC Managed IT Services infrastructure.
• Build out new monitoring and management templates within the various tools.
• Perform monthly test restore activities.
• Help produce the monthly Managed IT Service status reports.
• Participate, coordinate and carry out all patching activities related to the NOC.
• Perform physical infrastructure checks on a regular basis and remediate any issues.
• Complete quarterly vulnerability scans and remediate identified issues.

What You Bring:

• 2+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised of on-premise and cloud connected technologies.
• A wide knowledge of multiple technology disciplines including distributed systems, database, messaging, network route/switch, Linux, Windows, scripting languages like Python and PowerShell and a wide variety of monitoring and management tools.
• Experience managing IT service management tools including performance monitoring and ITSM solutions.
• Experience working with and managing incident, problem, change and service requests that follow ITIL framework standards.
• Experience provisioning new client services and working through customer onboarding tasks.
• Proven ability to troubleshoot and resolve technical and procedural issues.
• Strong verbal and written communication which will allow you to communicate effectively to customers in non-technical terms.
• Capability to react quickly and professionally with a sense of urgency.
• Ability and desire to work early mornings, evenings or overnights with weekend coverage to accommodate business needs.

What Makes you Extra Awesome:

• CCNA or CCNP certifications.

Why Work at Long View:

• Interesting work – Be part of exciting projects while accessing all the latest technologies.
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities.
• RSP plan.
• $40,000 - $52,500 a year.

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.