Deskside Consultant

A Long View career helps you get more out of life. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. In a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user support and want to work for a company that truly cares about their clients? We are looking for an upbeat and proactive Deskside Consultant for our Calgary branch to support our clients on-site in SW and Downtown Calgary! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.

A Day in the Life

• Diagnose and resolve incidents associated with application software and operating systems and determine the source of issues and classify their urgency, impact, and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet and mobile hardware and software.
• Image workstations using Microsoft Intune/Endpoint Manager and deploy workstations.
• Identify and effectively communicate recurring issues and trends and assist with creating efficiencies and processes.
• Participate in hardware and software reviews and recommend purchases with members of your team.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Work with hardware and software vendors to assist in remediation of incidents, verify timely product delivery, and ensure that new equipment is installed and ready to operate on schedule.
• Develop and maintain documentation related to end user experience and devices.
• Must be able to travel to different client locations in and around Calgary as required.

What You Bring

• 5+ years of IT support experience, including experience supporting a Microsoft environment in a Service Desk or Desktop Support Role.
• Knowledge of server operations, infrastructure, web interfaces, remote access tools.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Experience with Microsoft Office O365, remote support, PC/printer hardware, VPN, Citrix, Active Directory.
• Ability to identify issues, escalate appropriately and work to resolve them.
• Effective written and verbal communication skills.
• Valid driver’s license and a reliable vehicle.
• Post-secondary education in a related field.

What Makes You Extra Awesome

• CompTIA A+ Certification.
• Microsoft Certifications.

Why Work at Long View?

• Great people and culture.
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities.
• Interesting work – Be part of exciting projects while accessing all the latest technologies.

$52,900 - $69,431 a year. Expected 5-10% variable earnings.

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.