At a Glance
- Tasks: Be the friendly face and voice for patients, managing appointments and queries.
- Company: Join a dedicated medical practice focused on patient care and community health.
- Benefits: Enjoy flexible hours, a supportive team environment, and valuable experience in healthcare.
- Other info: Perfect for students looking to balance work with studies while building a career in healthcare.
- Why this job: Make a real difference in people's lives while gaining essential skills in a dynamic setting.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
Part time Medical Receptionist/Administrator
We are looking to cover a period of maternity leave. You will be working as part of the whole Practice Team providing excellent reception and administrative support, including welcoming patients and visitors, understanding and interpreting patient needs, resolving queries where possible or signposting patients to the appropriate service or appointment.
Hours – Mon, Tues 8am‑1.30pm and Thurs, Fri 1.30pm‑6.30pm.
Job responsibilities
- Provide a welcoming and responsive reception and telephone service to all patients and visitors, ensuring enquiries are dealt with efficiently and waiting times are kept to a minimum.
- Book appointments and give advice with respect to the services offered by the Practice.
- Deal with requests for repeat prescriptions and provide information on test results according to agreed Practice procedures.
- Assist in the administrative tasks of the Practice, including internal and external post, scanning letters and reports, photocopying, receive and record payments for private medical services, making up folders for incoming patients, handling returns to Primary Care Support Services and compiling new patient records.
- Respond to requests for assistance from the medical staff where reasonable and within the competence of the jobholder.
- Use initiative to deal with issues as they arise, solving problems where possible or referring to others (e.g., Reception Team Leader, Practice Manager, Duty Doctor or Practice Nurse) as necessary.
Communication
- Handle all incoming telephone calls in a friendly and courteous manner, taking appropriate actions including the accurate recording of messages.
- Communicate clearly, both written and verbally.
- Inform the Reception Team Leader or Practice Manager of any difficulties that arise during the course of work.
Organisation & Quality
- Understand and follow the requirements of patient confidentiality, Data Protection and the Freedom of Information Act.
- Follow Practice policies, including Health & Safety, Security and Confidentiality.
- Ensure that patients are correctly identified and that entries to the clinical system are accurate.
- Evaluate the quality of work completed and, in discussion with the Reception Team Leader / Practice Manager, implement improvements where required.
Qualifications
- Good standard of education.
- Good standard of numeracy and literacy.
- Experience in a healthcare setting / GP reception role.
- IT literate.
- Ability to work well in a team.
- Ability to work well and remain calm under pressure.
- NVQ customer care.
Part time Medical Receptionist/Administrator in Abingdon employer: Long Furlong Medical Centre
Long Furlong Medical Centre is an excellent employer that prioritises a supportive work culture and values the contributions of its staff. Located in the heart of Abingdon, we offer flexible part-time hours that allow for a healthy work-life balance, alongside opportunities for professional growth within the healthcare sector. Join our dedicated team where your role as a Medical Receptionist/Administrator will be integral to providing exceptional patient care and service.
Contact Details:
Long Furlong Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part time Medical Receptionist/Administrator in Abingdon
✨Tip Number 1
Familiarise yourself with the specific duties of a Medical Receptionist. Understanding the nuances of booking appointments, handling prescriptions, and managing patient records will give you an edge in interviews.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with patients and medical staff, being able to convey information clearly and courteously is crucial. Consider role-playing common scenarios with a friend.
✨Tip Number 3
Research the practice you’re applying to. Knowing their services and values can help you tailor your responses during the interview and show that you're genuinely interested in joining their team.
✨Tip Number 4
Demonstrate your organisational skills. Be prepared to discuss how you manage multiple tasks efficiently, as this role requires juggling various responsibilities while maintaining patient confidentiality.
We think you need these skills to ace Part time Medical Receptionist/Administrator in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in reception or administrative roles. Emphasise skills such as communication, organisation, and customer service, which are crucial for a Medical Receptionist.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the job description. Mention your ability to handle enquiries efficiently, manage appointments, and maintain patient confidentiality, showcasing your understanding of the role.
Showcase Relevant Skills:In your application, clearly outline your skills related to data protection, problem-solving, and teamwork. Provide examples of how you've successfully managed similar tasks in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a medical environment.
How to prepare for a job interview at Long Furlong Medical Centre
✨Show Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. Be prepared to discuss how you manage multiple tasks and prioritise effectively. You might want to mention any tools or methods you use to stay organised, such as digital calendars or task lists.
✨Familiarise Yourself with Relevant Policies
Understanding patient confidentiality, Data Protection, and Health & Safety policies is crucial. Before the interview, review these topics and be ready to discuss how you would ensure compliance in your role. This shows that you take the responsibilities seriously.
✨Practice Clear Communication
Since the job involves handling phone calls and communicating with patients, practice articulating your thoughts clearly. You could even do a mock interview with a friend to refine your verbal communication skills. Being clear and concise will help you stand out.
