At a Glance
- Tasks: Help customers by fixing issues and ensuring their homes are perfect.
- Company: Join London Square, a fast-growing developer focused on creating vibrant London communities.
- Benefits: Enjoy competitive pay, private medical insurance, and 25 days holiday plus bank holidays.
- Other info: Be part of a diverse team committed to innovation and community impact.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Experience in customer care or multi-trade roles, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At London Square, our success isn’t just about numbers – it’s about people, place and purpose.
As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life.
Over the past two years, we’ve brought more than £2bn of capital into London living – and we’re only getting started.
We are part of Aldar, the UAE’s leading real estate developer, investor, and manager.
Together, we are committed to creating world‑class developments, anchored in high quality design, sustainability, and outstanding customer service.
About the Role & Team
London Square are seeking an experienced Customer Care Operative to join our Customer Care team.
London Square is an award‑winning Developer who provides exceptional Customer Service, ensuring clear and concise communication with our customers from the point of legal completion, throughout the 24‑month Defects Liability Period and beyond.
Our Operatives are an integral part of delivering an exceptional experience for our customers.
We require someone to help us deliver on our commitments along with maintaining a strong and lasting relationship with our customers.
The role will be project based and require travel to sites.
A vehicle will be provided as part of the role.
Key Responsibilities
- Attending customers’ properties to rectify defects in line with the company standards.
- Close out defects within the allocated time, preferably on a first‑time fix.
- Send reports to our Customer Care Team detailing works carried out and if further visits are needed.
- Trace and access defect as and when required.
- Assist our Customer Care Managers on defect resolution meetings as and when required.
Key Skills & Experience
- Experience of working as a Customer Care Operative or Multi‑trade for a Developer in a similar role would be ideal.
- Must have empathy and an ability to stay calm in challenging situations.
- Must be able to manage tasks by priority and stay organised.
- Must be able to communicate in a clear and concise manner.
- Must be able to recognise when an escalation is required.
- Must have a Driving Licence as Van supplied.
- Experience in using Clixifix would be beneficial.
- Understanding of NHBC & NHQB would be beneficial.
- CSCS card and relevant NVQ’s would be beneficial.
What’s in it for you?
Ensuring you have a work‑life balance and stay healthy and happy is important to London Square. We offer the following core benefits.
- Competitive compensation package, car allowance and discretionary bonus.
- Private Medical Insurance.
- Group Pension Scheme and Life Insurance.
- 25 Days holiday plus bank holidays including a holiday trading scheme and long service days.
- Mobile phone Allowance
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
- Free onsite gym (head office)
- Free breakfast & lunch (head office)
- Our Commitment
Our success is driven by our people.
We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work.
As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.
At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success, and we are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
London Square are proud to be an equal opportunities employer.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Operative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at londonsquare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like londonsquare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to londonsquare:Your cover letter is your chance to shine! Tell us why you want to work at londonsquare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at londonsquare!
How to prepare for a job interview at londonsquare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
