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- Tasks: Be the first point of contact for fundraising enquiries and deliver excellent supporter care.
- Company: Join a charity dedicated to saving lives and making a real difference in London.
- Benefits: Gain valuable experience in fundraising and customer service while supporting a vital cause.
- Why this job: Make an impact by helping strengthen relationships with supporters and ensuring their needs are met.
- Qualifications: No specific qualifications required; just a passion for excellent customer service.
- Other info: Exciting opportunity to be part of a dynamic team during a transformative period.
The predicted salary is between 30000 - 42000 £ per year.
Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters. To deliver this, the fundraising and marketing teams need to deliver ambitious income targets – it costs £14 million a year to run the service.
It’s an exciting time at the charity – we’re implementing a new CRM system (Microsoft Dynamics), which will fundamentally change the way we deliver our supporter experience. If you’re passionate about delivering excellent supporter care and being part of a customer focused team, then this is the role for you!
The Supporter Care Coordinator is responsible for working across the fundraising and marketing directorate to support the Supporter Experience team in delivering all aspects of supporter engagement, stewardship and fundraising compliance, by delivering excellent customer service and being a first point of contact for fundraising enquiries for London’s Air Ambulance Charity. In addition to this, the Supporter Care Coordinator will assist in the fulfilment of multi-channel fundraising and stewardship campaigns, including the promotion of legacies both internally and externally. The role will be crucial in strengthening relationships with supporters in alignment with London’s Air Ambulance Charity’s Engagement Strategy. This will ensure growth and sustainability over the next five years and beyond.
Responsibilities- Be the first point of contact for fundraising enquiries for London’s Air Ambulance Charity and deliver excellent customer service to supporters.
- Support the Supporter Experience team across the fundraising and marketing directorate in delivering engagement, stewardship and fundraising compliance.
- Assist in the fulfilment of multi-channel fundraising and stewardship campaigns, including the promotion of legacies both internally and externally.
- Help strengthen relationships with supporters in alignment with the Engagement Strategy to support growth and sustainability over the next five years and beyond.
No specific qualifications are listed in the provided description.
Supporter Care Coordinator employer: London's Air Ambulance Charity
Contact Detail:
London's Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those connected to London’s Air Ambulance Charity. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding their mission and values. Show us how your passion for supporter care aligns with their goals. We want to see that you’re not just looking for any job, but that you genuinely care about making a difference.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for someone. We love hearing about real-life examples that demonstrate your commitment to excellent supporter care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team and supporting our mission.
We think you need these skills to ace Supporter Care Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporter care shine through! We want to see how much you care about making a difference in people's lives and how that aligns with our mission at London’s Air Ambulance Charity.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or fundraising. We’re looking for someone who can deliver excellent supporter care, so connect your past roles to the responsibilities of the Supporter Care Coordinator position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at London's Air Ambulance Charity
✨Know the Charity Inside Out
Before your interview, take some time to research London’s Air Ambulance Charity. Understand their mission, values, and recent campaigns. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Supporter Care Coordinator, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or supporters. Be ready to discuss how you handle difficult situations and maintain positive relationships.
✨Familiarise Yourself with CRM Systems
Since they’re implementing a new CRM system (Microsoft Dynamics), it’s beneficial to have a basic understanding of CRM software. If you’ve used similar systems before, be prepared to talk about your experience and how you can adapt to new technologies.
✨Emphasise Team Collaboration
This role involves working closely with various teams. Highlight your teamwork skills by sharing examples of successful collaborations in previous roles. Discuss how you contribute to a positive team environment and support collective goals.
