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- Tasks: Be the first point of contact for fundraising enquiries and deliver excellent supporter care.
- Company: Join a charity dedicated to saving lives and making a real difference in London.
- Benefits: Gain valuable experience in fundraising and customer service while supporting a vital cause.
- Why this job: Make an impact by helping strengthen relationships with supporters and ensuring their needs are met.
- Qualifications: Passion for excellent customer service and a desire to support a charitable mission.
The predicted salary is between 36000 - 60000 £ per year.
Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We are a charity that works alongside the NHS and our life-saving service is made possible by our supporters. To deliver this, the fundraising and marketing teams need to deliver ambitious income targets – it costs £14 million a year to run the service.
It is an exciting time at the charity – we are implementing a new CRM system (Microsoft Dynamics), which will fundamentally change the way we deliver our supporter experience. If you are passionate about delivering excellent supporter care and being part of a customer focused team, then this is the role for you!
The Supporter Care Coordinator is responsible for working across the fundraising and marketing directorate to support the Supporter Experience team in delivering all aspects of supporter engagement, stewardship and fundraising compliance, by delivering excellent customer service and being a first point of contact for fundraising enquiries for London’s Air Ambulance Charity. In addition to this, the Supporter Care Coordinator will assist in the fulfilment of multi-channel fundraising and stewardship campaigns, including the promotion of legacies both internally and externally. The role will be crucial in strengthening relationships with supporters in alignment with London’s Air Ambulance Charity’s Engagement Strategy. This will ensure growth and sustainability over the next five years and beyond.
Responsibilities
- Be the first point of contact for fundraising enquiries for London’s Air Ambulance Charity and deliver excellent customer service to supporters.
- Support the Supporter Experience team across the fundraising and marketing directorate in delivering engagement, stewardship and fundraising compliance.
- Assist in the fulfilment of multi-channel fundraising and stewardship campaigns, including the promotion of legacies both internally and externally.
- Help strengthen relationships with supporters in alignment with the Engagement Strategy to support growth and sustainability over the next five years and beyond.
Qualifications/Requirements
No specific qualifications are listed in the provided description.
Supporter Care Coordinator in London employer: London's Air Ambulance Charity
Contact Detail:
London's Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those connected to London’s Air Ambulance Charity. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show your passion for supporter care! When you get the chance to speak with someone from the team, share your enthusiasm for delivering excellent customer service. Let them know why this role excites you and how you can contribute.
✨Tip Number 3
Prepare for interviews by researching the charity's recent campaigns and initiatives. Being knowledgeable about their work will impress them and show that you're genuinely interested in being part of their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and supporting their vital work.
We think you need these skills to ace Supporter Care Coordinator in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporter care shine through. We want to see how much you care about making a difference in people's lives and how that aligns with our mission at London’s Air Ambulance Charity.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can deliver excellent customer service, so share examples that showcase your ability to engage and support others.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid jargon and make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at London's Air Ambulance Charity
✨Know the Charity Inside Out
Before your interview, make sure you research London’s Air Ambulance Charity thoroughly. Understand their mission, values, and recent campaigns. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Supporter Care Coordinator, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or supporters. Highlight how you resolved issues and built relationships.
✨Familiarise Yourself with CRM Systems
Since they’re implementing Microsoft Dynamics, it’s beneficial to have a basic understanding of CRM systems. If you’ve used similar software before, be ready to discuss your experience and how you can adapt to new technologies.
✨Demonstrate Passion for Fundraising
Express your enthusiasm for fundraising and supporter engagement. Share any relevant experiences or ideas you have for enhancing supporter care. This will show that you’re not just looking for a job, but are genuinely invested in their cause.
